Title Specialist, Auto Servicing

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Title Specialist role is designed to help with the unique back office tasks required for the auto loan product. This includes acquiring all documents involved in the lien release process and closely monitoring all steps to ensure effective lien placement. The role requires problem-solving skills, attention to detail, and self-driven to work through problems as a team. You will interact with banks to get lien releases, stay in close contact with our Collateral Management Vendor through the whole title perfection process, and work closely with other departments including Accounting and Loan Servicing.

What You’ll Do: 

• Verify and service titles, distribute documents to correct departments, and ultimately return the documents to the customer or outside vendor at the time the loan is completed
• Work closely with the internal department to meet their document processing needs
• Manage the flow of documents in the right direction from one point to another promptly
• Review and update account information as it pertains to documents sent and received
• Maintain on-site and off-site storage documents
• Mail and ship documents or other materials
• Work with multiple databases
• Handle incoming calls and make outbound calls to/from customers and third-party vendors
• Research state and county guidelines and policies about title inquiries
• Perform other related duties as assigned

What We Look For: 

• High School Diploma, GED, or higher education required
• Must be comfortable working on-site at our Phoenix Service Center and have availability weekdays from 6:00am-7:00pm
• Ability to move FAST - We move quickly, and excelling in an environment that never stops, is a must
• Willing to HELP - You will be working in a high-functioning team environment where we succeed together
• Motivation to IMPROVE - We are looking for teammates who worry about the details and don’t shy away from reviewing policies, processes, and procedures to better enhance the overall experience for our internal and external customers alike
• Determination to OWN IT - Your job is not only to recognize the problem, but more importantly to find the solution.
• Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management
• Passionate and goal-oriented people that are enthusiastic about their work and strive to exceed their goals

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.