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Customer Service Representative

Hickory, North Carolina, United States

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

Summary of Position:

The Customer Service Representative serves as the primary contact between customers and US Conec. Assists customers with the selection and purchase of all US Conec products and services, while maintaining excellent working relationships. Communicates with customers, both external and internal, via telephone and email - enter quotes, orders, notifications, return orders, sample orders, streamline quality issues or concerns and implement customer requirements.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties as assigned):

  • Enters and expedites orders in an accurate, timely manner using US Conec processing system
  • Gives direction and aid for shipping and export
  • Develops a high level of product knowledge including technical specifications, pricing procedures and systems for all products, tools, and services sold and marketed by US
  • Gains knowledge of credit policy; obtain credit information from customers and customers set
  • Maintains and uses files on product specifications, pricing information, open/close customer orders and customer
  • Prepares project level/formal quotes/contracts based on the strategies provided by Sales or Product Management teams.
  • Participates with order scheduling, quotes, routing, returns, invoicing, and credits
  • Facilitates information transfer between Customers, CSR, Product Management, Sales, and Application Engineers as needed.
  • Develops and maintains good working relationships with internal/external customers, manage assigned accounts and support all regional teams/coverage as needed.
  • Demonstrates ability to work and communicate with foreign
  • Assists Sales in responsibilities such sales leads, product releases, PCN’s, and

 

Education and Skill Requirements:

  • Associates degree preferred
  • 3+ years of customer service or supporting account management/ or inside sales.
  • A high level of professionalism, interpersonal skills, maturity, and flexibility.
  • Highly developed skills of prioritization, personal organization, attention to detail, time management, and excellent verbal/written communication skills
  • Proven skills at supporting internal and external customers and aggressively nurturing a positive attitude through difficult
  • Skilled at identifying procedural problems as well as suggesting and implementing
  • Must be flexible, have a high energy level and be a team player
  • Proficiency with CRM/BI (Salesforce or other) a plus, Microsoft Office, and ERP/ JDE order

 

 

 

 

  • management systems
  • Foreign Language skills a plus/JDE order management systems.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit to operate a computer. The employee is occasionally required to walk; reach with hands and arms.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is normal.

 

 

What We Offer

  • Competitive base salary with performance-based bonus potential

  • 4 weeks of PTO

  • Health, dental, and vision plans

  • 401(k) retirement savings plan with employer match and planning resources

  • Collaborative, team-based culture that fuels innovation

  • Paid time off, holidays, and employee recognition programs celebrating your achievements

  • Community engagement and STEM outreach opportunities to give back locally

 

 

 

 

US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. 

 US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

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