Guestworks Solutions Coordinator

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

We’re seeking a self-motivated, detail-oriented, customer-focused Guestworks Solutions Coordinator to assist vacation rental homeowners in our Guestworks Program. In this role, you’ll be the primary point of contact for homeowners, helping them navigate account-related questions, financial statements, rates, and revenue insights. Unlike our full-service offering, owners in this program manage the operational aspects of their rentals, either directly or with a designated local host. Your role will be administrative, ensuring homeowners receive clear, accurate, and timely support.

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Compensation 

• $18 - $26 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.

What You’ll Do

• This primarily phone-based position serves as a trusted resource for homeowners, answering questions about their accounts, financial statements, revenue, and pricing strategies.
• Assist owners with calendar management, booking policies, and online account features to help optimize their rental performance.
• Assist owners with vendor/housekeeping referrals, troubleshooting lock issues
• Clarify contract details and account-related programs, ensuring homeowners understand their agreements.
• Collaborate with internal teams to provide homeowners with up-to-date information and resources.
• Address inquiries professionally and efficiently, ensuring homeowners feel supported in managing their rental business.
• Perform other administrative tasks as needed.

What You’ll Need

• Dedicated, quiet space - You’ll be working in your home office free from distractions and limiting background noise. We hold virtual training sessions and weekly team meetings.
• Reliable internet connection, must meet a minimum of 100 mbps - We require a strong, dedicated internet connection in a private workspace. This position requires frequent, repetitive computer, phone, and office equipment use. It also requires patient, professional communication with prospective clients and the ability to build confidence with prospects.

Skills and Qualifications: 

Technical Skills

• Strong communication skills – ability to explain complex topics clearly via email, tickets, chat, and phone. 
• Strong written skills, utilizing proper grammar and punctuation, are a must
• Comfortable answering a high volume of calls (80% or more phone work)
• Strong organizational and time management skills, with the ability to handle consecutive tasks and balance multiple homeowner requests—all while maintaining a high level of attention to detail
• Tech-savviness – comfortable using online tools and software like G Suite, CRM platforms like Salesforce, and booking management systems.
• Problem-solving mindset – ability to think critically and find solutions for homeowners.
• Adaptability – thrive in a fast-paced and ever-evolving environment.
• Self-motivation – work independently while being a strong team player.
• Ability to handle difficult conversations with professionalism and empathy.
• Typing requirement - 40 wpm or above

What you’ll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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