Workplace Experience Manager

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

About Valon

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. 

We’re a Series C startup building modern infrastructure for the homeowner finance ecosystem, starting with mortgage servicing. Our fast-growing team of engineers, operators, and industry experts is transforming a space that impacts millions of Americans.

The Role

We’re looking for a warm, resourceful, and detail-oriented Office Manager who will also serve as Executive Assistant to our CEO and COO. You will be the cultural heartbeat of our NYC HQ—elevating the in-office experience, managing space and vendors, and enabling our executive team to operate at their highest level.

You’ll own everything from day-to-day office operations and event planning to high-stakes calendar management and travel booking. This is a high-impact role for someone with great taste, high standards, and a natural instinct for anticipating needs before they’re voiced.

You’ll also help support company events in San Francisco as we expand on the West Coast.

What You’ll Do

Office and Culture

• Own day to day NYC office operations: ordering supplies, maintaining kitchen + conference spaces, greeting visitors, and managing relationships with vendors and building management
• Make the office a place people want to be: ensure everything feels considered, from the snacks to the furniture
• Plan and execute cultural moments: weekly team meals, monthly happy hours, employee appreciation events, etc.
• Welcome and onboard new hires—creating a smooth, delightful first-day experience
• Partner with our Arizona-based Workplace Experience team to support remote Valonians and coordinate swag, recognition, and other company-wide initiatives

Executive Support

• Manage complex calendars and travel logistics for the CEO and COO
• Coordinate internal and external meetings, including offsites and client visits
• Help with executive priorities, communication, and time management as needed

Event Support

• Organize NYC-based team events and assist with planning for events in our upcoming San Francisco office
• Manage budgets, vendors, and logistics to deliver high-quality, cost-effective experiences
• Coordinate sporadic employee engagement events. This could look like bringing in a facilitator to host a skills learning session (L&D), bringing in a speaker from an organization that aligns with Valon’s values, partnering with local NYC community organizations (volunteerism) and more

What We’re Looking For

• 2-4 years experience working as an Office Manager, HR Coordinator, Employee Experience or Executive Assistant 
• Exceptional organizational skills and attention to detail – nothing gets past you
• Ability to multitask, prioritize, and work independently with minimal supervision, even in a fast paced startup environment
• Raise concerns with the status quo -- if something could be done better, let us know!
• Bring your own ideas; Own projects and processes end to end
• Bring in vendors who you've enjoyed working with in the past, and whose offerings have made a big impact on employees
• A warm presence and great judgement – you know how to read a room, resolve an issue, or spot a broken printer before anyone else notices 
• Tasteful, thoughtful and budget savvy

Bonus Points For

• Experience supporting C-level executives
• Prior startup experience
• Prior event planning experience
• Strong knowledge of NYC vendor landscape 

Minimum Qualifications

• Strong communication skills, both verbal and written
• Knowledge of Google Suite (Docs, Sheet, Slides, etc) and Gmail
• Self-motivated while having a positive attitude

Why You’ll Love It Here

You’ll join a high-trust, low-ego team that values ownership, transparency, and thoughtfulness. This role has visibility across the company and gives you a front-row seat to how a high-growth startup operates—while also giving you the autonomy to make a big impact.

Location:

Ideally onsite 5 days per week, but hybrid flexibility can be discussed 

Benefits

• Base Compensation Band: $90,000-$135,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills.
• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan 
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition