Servicing Transfers Manager

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Servicing Transfers at Valon

Every loan’s journey at Valon begins with a servicing transfer. The Servicing Transfers department owns operational processes related to onboarding and off-boarding loans from Valon’s platform. The goal is to ensure that we have the necessary data, documents, and funds to service the loan and that all relevant service providers and stakeholders are notified in a timely manner. In addition to Valon team members, we work closely with third-party partners to help support our line of work.

About the Role

As the Servicing Transfers Manager, you are fully responsible for leading and managing the Servicing Transfers function at Valon Mortgage. You will interface and work closely with Technology Research and Development, Product Operations, and the rest of Servicing Operations.  We are looking for a growth-minded and collaborative leader with servicing transfers experience who can weave in and out of multiple facets of a fast-growing technology and operations-focused business. The right candidate can roll up their sleeves and operate at all levels of the operations as needed by the business. This role requires a strong operator who can understand the bigger picture, forge their own path without clear guidance, tackle complex problems, own processes end to end, work cross-functionally, and build strong and cohesive teams. This position will play an integral role in ensuring that we can board and deboard loans with high data quality as the business grows rapidly.

Responsibilities

•  Ensure that day-to-day loan boarding operations are completed successfully for the servicing business, including: loan data field mappings and conversion, data validation, proper handling of loan boarding batches, borrower notifications related to servicing transfers are sent, third-party vendor notifications and transfers (insurance, taxes, MERS, etc), and the transfer of funds related to servicing transfers
•  Operationalize boarding-related processes by creating training materials, writing standard operating procedures, documenting best practices, and driven the adoption of new procedures
•  Manage the servicing transfers team
• Act as internal subject matter expert for all boarding-related processes
• Assist with data mapping questions and ensure all data elements are available
• Coordinate with internal stakeholders, third-party vendors, and external partners to facilitate servicing transfers
• Quality control data and processes as outlined in Valon policies and procedures
• Drive process efficiencies and improvements across servicing transfer operations
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership

Minimum Qualifications

• Bachelor’s Degree preferred
• 5+ years of experience at a mortgage or financial technology company
• Deep understanding of mortgage servicing concepts, including but not limited to: mortgage loan documents, data fields, and terminology
• Excellent data manipulation skills
• Excellent communication skills (both verbal and written)
• Excellent critical thinking and logical reasoning abilities
• Excellent organizational skills and attention to detail
• Strong people management skills

Ideal Background

• Prior experience working closely and building trusted partnerships with internal product and engineering teams
• Prior experience managing 10+ operations teams
• Exceptional project management skills and ability to prioritize and complete multiple projects with deadlines and high velocity
• 7+ years of experience with Servicing Transfers across all relevant operational and technology processes
• Considered within the entire company to be an expert in their process areas

What we can offer: 

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan 
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback
• Generous time off: flexible paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition