IT Administrator

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Information Technology at Valon

The Valon IT Team is a small, close-knit team. We depend and rely on each other for assistance, coverage, and growth.  In order to meet our achievements to date, we have to know each other's roles and responsibilities in great detail. At Valon, IT leadership is fully invested in team growth and promotion from within.  Your career will blossom, and you’ll never be bored or stagnant as a member of the Valon IT Team.

About the Role

As a member of the Valon IT Team, you will support every department, team, and employee at Valon. You will play a key role in ensuring the continued success of our servicing operations team. You will partner with a variety of high-level stakeholders to maintain our daily fast-paced office operations. You will be responsible for responding to technical support queries in a timely and accurate manner, including requests for hardware repair, equipment relocation, and system access. You will continually test, adopt, and implement new technologies to advance Valon’s efforts to transform the servicing industry.  You will be a foundational member of our Jacksonville office and be the “go-to” IT person.

Responsibilities

• In office presence Monday to Friday, from 9 am-5pm, required with occasional flexibility for after-hours IT maintenance tasks.
• Set up and configure Windows & Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.
• Manage the on-- and off-boarding of users, as well as the provisioning and de-provisioning of devices.
• Effectively respond to requests and track work in Jira Service Management
• Manage and restock inventory as needed.
• Maintain, tune, and troubleshoot the office network.
• Support and service SSO (Single Sign On) with third-party software for increased security and convenience.
• Create effective user-facing communications and guidance.
• Operate independently as the sole IT Team representative at this location with a high degree of professionalism, while also being a member of a close-knit team.

Ideal Background

• 5+ years of experience in computer administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration
• Experience with the flexibility necessary in a tech startup environment
• Excellent written and verbal communication skills
• Excellent problem-solving abilities and ability to prioritize & triage
• Refined attention to detail and accuracy
• Highly independent, able to work through complex issues and escalate when necessary
• Top-notch customer service skills are necessary to deliver the highest level of IT support to our personnel
• Tech full-stack experience
• Security remediation and audit experience

What we can offer

• Compensation: competitive salary and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition