Job Application for SaaS Operations Support Manager at Verra Mobility

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities.

Our values

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Lead with Grace, Win Together, and Own It in our every interaction with our customers and dedicated team members.

As our business looks forward and drives innovation throughout our market leading technical solutions, we look to engage a committed, full time, Manager, SaaS Operations Support to support our talented teams across our APAC Government Solutions initiatives.

This is a permanent, full time and hybrid role, working from home and our South Melbourne office.

The role:

As an experienced Manager, SaaS Operations Support you will lead our Application Support and DevOps teams in ensuring the optimal performance of our SaaS products. This role involves overseeing day-to-day operations, maintaining our technology stack, and ensuring adherence to SLAs and KPIs. The ideal candidate will have a strong background in cloud technologies, particularly AWS, and a proven track record in team leadership, problem-solving, and continuous improvement. If you are a collaborative leader with a passion for delivering exceptional customer experiences, we invite you to join our team and contribute to making mobility safer and easier.

As a customer focused Manager, SaaS Operations Support at Verra Mobility you will work on:

Lead and mentor the Application Support and DevOps teams, conducting performance reviews and fostering skill development.
Oversee SaaS operations, ensuring smooth daily support, product upgrades, and SLA compliance.
Act as the main contact for escalated issues, ensuring timely and effective customer support.
Implement process improvements using industry best practices like ITIL and DevOps methodologies.
Collaborate with cross-functional teams to support new products and provide feedback for enhancements.
Manage technology stack maintenance, vendor relationships, and ensure compliance with safety and regulatory standards.

Who are you?

The ideal candidate is a solution-oriented leader with a strong background in SaaS product support and cloud technologies, particularly AWS. They have over five years of experience managing teams, leading by example, and mentoring their Application Support and DevOps teams to achieve high performance. This individual is skilled in problem-solving, with the ability to conduct root cause analysis and maintain smooth operations. They are highly organised, adaptable, and committed to continuous improvement, always looking for ways to enhance processes and implement best practices. A detail-oriented professional, they excel in managing resources, prioritising tasks, and meeting deadlines. Their excellent communication skills enable them to build strong relationships with a diverse range of stakeholders, and they are passionate about delivering exceptional customer experiences. With a bachelor's degree in computer science or equivalent experience, they are well-equipped to lead and succeed in a dynamic environment, meeting all necessary employment prerequisites.

To apply, click below, submitting your resume and a cover letter detailing your suitability for the role. We look forward to your application!

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

SaaS Operations Support Manager

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