Affidavit Specialist III
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Job Purpose:
The Affidavit Specialist III is responsible for overseeing the daily operations of customers including:
- Continuous monitoring of customer queues to ensure timely responses and issue resolution. Monitoring the platforms SharePoint, AXSIS, ADMS queues, Alcyon, Legacy, Violation info emails, and Call Center requests to ensure timely processing and meeting SLA targets.
- Analyze queue metrics and operational metrics to identify trends and areas of improvement.
- Uses rigorous logic and methods to solve difficult problems with effective solutions.
- Maintain and enforce high standards of customer service across all interactions.
Duties and Responsibilities
- Become intimately familiar with the business rules for each customer on the AXSIS and Legacy side and deliver timely and accurate service.
- Facilitate all communication between customers, team members, and other departments to ensure alignment and transparency.
- Provide exceptional service to internal and external customers on all matters related to their requests.
- Maintaining up-to-date Standard Operating Procedures per jurisdiction.
- Maintain comprehensive knowledge for all process related to Affidavits citizen services
- Report any equipment-related issues timely to ensure they are resolved quickly. Escalate if reported issues are not resolved timely.
- Generate and analyze daily/ weekly reports ensuring accuracy and timely delivery.
- Demonstrates the ability to manage priorities effectively to meet customer and departmental expectations.
- Foster a collaborative team environment, encouraging team work and mutual support
- Ensure alignment with Business requirements (SOPs, Robo help) and company standards.
- Skilled at learning new industry, company, product, or technical knowledge.
- Ability to handle challenges and a changing environment.
Qualifications
- High School Diploma equivalent work experience
- Proficient computer skills using Microsoft t Office (Word, Outlook, SharePoint, and Excel)
- Strong communication, both verbal and written
- Strong knowledge of customer service processes and best practices.
- Strong analytical skills and attention to detail
- Make sound decisions and accept/act upon constructive feedback.
- Adhere to professional behavioral expectations and the ability to work well with different groups and departments.
- Must be able to operate effectively and reliably in office and/or at home.
- Ability to work collaboratively in a team environment.
- Drug Tests, Background Checks, and Fingerprints are required.
- Capable of sitting or standing for extended periods will be a requirement.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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