New

Senior Manager- Compliance, Governance & Operations

London, UK, Basingstoke, UK or UK-Remote

 Role Purpose:

To ensure that Vonage’s commercial commitment and New Product Development processes have timely and relevant Legal & Compliance input and that processes and tools are in place to allow Vonage to operate commercially within its compliance risk appetite.

Deliverables:

  • Global telecoms experience with extensive knowledge of tax, regulatory, compliance, cosec and commercial considerations for deployment of communication services
  • Deep understanding of global communications products and services to deliver compliant contracting models in a wide range of countries.
  • Experience in establishing operating models for telecoms businesses in new countries.
  • Demonstrated structured thinking to develop relevant processes and systems to support compliance requirements within the business
  • Engaging and influential communication style.

What you will do:

  • Create and manage the operation of compliance governance processes and systems for NPD, customer contracts, in-life changes, and legacy issues
  • Get alignment on what it means for Vonage to operate within its compliance risk envelope and:
    • Collaborate with Product, Sales, and internal operations functions to coordinate governance processes to ensure efficient and effective outcomes
    • Work with internal stakeholders to support them in translating regulatory oversight, contract requirements, and emerging risk into actionable requirements for  product development.
  • Support Vonage’s commercial objectives by delivering an effective contracting operating model capability and associated governance
    • Acquire relevant licenses and manage license requirements
    • Manage the cross functional team that deliver Regulatory Reporting and License Fee payments, ensuring calculations are accurate and filed and paid in a timely fashion
  • Set quality standards, build mechanisms and processes for team efficiency; create metrics by which the team tracks delivery and maintenance of compliance standards

What is Required:

  •  Ten years of global telecoms experience at the product, network, regulatory or wholesale level
  • Experience of compliance process management
  • Demonstrated capability in designing and operating governance processes
  • Strong project delivery experience, including system tools
  • Familiarity with corporate secretariat and global compliance management
  • People Management

Team:

  • Lead the virtual team who will create the e2e compliance ecosystem as set out above
  • Manage the direct team who will build and operate the processes above

 

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