Back to jobs

IT Operations & Support Lead

Folsom, CA

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. 

Forge the Future: Join Voyager Technologies 

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.  

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality. 

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. 

____________________________________________________________________________________ 

 

Job Summary: 

The IT Operations & Support Lead is a hands-on leadership role responsible for stabilizing, scaling, and transitioning IT support and operations in a fast-paced aerospace and space environment. This role leads day-to-day IT support while driving the transition from legacy or outsourced models to a modern, secure, internally owned IT operating model that supports engineers, manufacturing, and mission-critical programs.

This position blends people leadership, technical depth, and operational execution, with a strong emphasis on reliability, security, and user experience in regulated environments.

 

Responsibilities: 

IT Operations & Support Leadership

  • Lead and manage IT support operations, including end-user support, hardware/software lifecycle, and service delivery
  • Establish and mature IT support processes, SLAs, escalation paths, and metrics
  • Serve as the senior escalation point for complex or high-impact IT issues
  • Ensure high availability, performance, and reliability of end-user and operational systems

Transition & Transformation Leadership

  • Lead the transition from MSP or ad-hoc IT support to an internal, scalable IT operations model
  • Build, mentor, and grow internal IT support staff and regional/site support capabilities
  • Standardize tools, processes, documentation, and operating procedures
  • Drive improvements in service quality, response time, and user satisfaction

Infrastructure, Security & Compliance

  • Oversee endpoint, network, and collaboration environments supporting engineering and operations teams
  • Partner with cybersecurity and compliance teams to enforce security policies and controls
  • Ensure IT operations align with aerospace, export-control, and regulated data requirements (e.g., ITAR, CUI awareness)
  • Champion IT policies, procedures, and audit readiness

Cross-Functional Collaboration

  • Partner with engineering, manufacturing, facilities, and program leadership to align IT services with business needs
  • Coordinate with enterprise IT, cloud, and security teams on architecture and standards
  • Support new site launches, office expansions, and program ramp-ups

Operational Excellence

  • Track and report on IT operational performance, risks, and improvement initiatives
  • Manage IT asset lifecycle, procurement coordination, and inventory controls
  • Participate in after-hours or on-call support as required for critical operations

 

Required Qualifications: 

  • High school diploma or equivalent
  • 8–10+ years of progressive IT experience, including hands-on support and operations leadership
  • Proven experience leading IT support teams in a fast-paced, engineering or manufacturing environment
  • Strong knowledge of end-user computing, networking fundamentals, and collaboration platforms (e.g., Microsoft 365 Commercial & GCCH)
  • Demonstrated experience driving IT operational transitions or transformations
  • Experience in aerospace, defense, space, or other highly regulated industries
  • Experience supporting secure or export-controlled environments
  • Excellent leadership, communication, and stakeholder management skills
  • Ability to operate effectively in environments with high availability and mission-critical demands

 

Preferred Qualifications: 

  • Familiarity with ITIL-based service management practices
  • Relevant certifications (ITIL, Microsoft, Cloud, CompTIA, PMP, or similar)

 

Please click “Apply” to submit your application. 

The salary range represents the base salary range for this position. Actual compensation will vary and may be above or below the range based on various factors. Those include but are not limited to location, experience, and performance.  In addition, Voyager provides a variety of benefits to employees that supplement compensation, including health insurance, life and disability insurance, retirement savings plan, wellness program, paid leave programs, paid holidays and paid time off. 

Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence. 

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.  

Minority/Female/Disabled/Veteran 

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice. 

California pay range

$150,000 - $170,000 USD

Create a Job Alert

Interested in building your career at Voyager Technologies, Inc.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Previous applications

Select...

Work Authorization

Select...

Sponsorship

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Voyager Technologies, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.