Business Systems Analyst

LATAM

About the Role

For this position, we are looking for a creative person with an interest in numbers, data analysis, operations, and organization, who will work closely with the business teams.

This role has the following objectives:

  • Provide day-to-day support and troubleshooting of user and application problems within an assigned business area.
  • Streamline internal processes through business systems (CRM, Help Desk, Back-office, Slack).
  • Participate in meetings with internal clients to gather, document, and understand business requirements.

About the Team

The Business Systems Team partners with internal stakeholders (Sales, Marketing, Customer Experience) to model and implement scalable business processes in systems such as CRM, Marketing Automation Systems, and Help Desk. Our mission is to make the internal teams more efficient, unlocking our path to revenue.

Who you are

  • Interested in Business & Operations.
  • Graduated with a degree in Engineering, Systems Analysis, or related areas.
  • Willing to learn new tool sets and processes to support the business.
  • Have a basic knowledge of systems, infrastructure, programming, and associated activities.
  • Proficient in Microsoft Office products, specifically Excel.
  • Knowledge of Salesforce, with experience as a Salesforce Admin.

Plus

  • Knowledge or ability to learn and write scripts for automating processes.
  • Interest in Database Management Systems.
  • SQL/SOQL (interpret and write queries).
  • Knowledge of Hubspot, with experience as an Admin.
  • Knowledge of Zendesk, with experience as an Admin.

 

About VTEX

VTEX (NYSE: VTEX), the enterprise digital commerce platform for premier brands and retailers, is the leader in accelerating commerce transformation in Latin America and now expanding globally. 

Our platform enables our customers to execute their commerce strategy, including building online stores, integrating and managing orders across channels, and creating marketplaces to sell products from third-party vendors. VTEX platform is engineered to enterprise-level standards and features. We are trusted by more than 2,000 customers with over 2,500 active online stores across 32 countries, who rely on VTEX to connect with their consumers in a meaningful way*. We have been the vendor of choice for numerous Fortune 500 companies in Latin America and are now becoming the global digital commerce vendor for enterprise brands, including Whirlpool, AB InBev, and Motorola. 

According to IDC, VTEX is one of five vendors who "shaped the year 2020" and the fastest-growing digital commerce applications vendor in the top 20 market shares. 

Benefits

  • Competitive compensation
  • Profit-sharing
  • Flexible work schedule
  • Possibility to join our equity program
  • Meal Allowance (Flash)
  • Transportation assistance
  • Health, dental, and life insurance
  • Child Care assistance
  • Extended parental leaves
  • Total partnership
  • Language scholarship: 65% subsidies in English, Spanish, Portuguese courses
  • Free shipping on 1000+ VTEX stores



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The personal data provided during this selection process will be collected and used exclusively for the purpose of evaluating and selecting candidates. By proceeding with your registration, you are aware of the collection, use, and storage of your personal data by VTEX. For further details on how your data will be processed, please visit https://vtex.com/us-en/privacy-and-agreements/hiring-notice/. You will find information on (i) how personal data is processed in VTEX selection processes; (ii) what types of data VTEX collects; (iii) your rights as a data subject; and (iv) how long VTEX processes your data. If you have any questions, please contact our DPO at dpo@vtex.com or request the exercise of your rights as a data subject at https://vtex.com/us-en/data-request.

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