New

IT Operations Coodinator

Rio de Janeiro

ABOUT THE ROLE

We are looking for a Coordinator to lead the IT Operations team, with a focus on device lifecycle management, on-site support for our physical offices, and the execution of operational processes related to access provisioning and deprovisioning. This role is strategic to ensuring the availability, efficiency, and governance of the company’s technology assets and access controls, while maintaining alignment with global security standards and user-experience best practices.

WHAT YOU WILL DO

Device Management (End-User Computing)

  • Ensure accurate global inventory control of notebooks, monitors, and all end-user devices.
  • Plan hardware refresh cycles, replacement of obsolete equipment, and proper disposition of retired assets.
  • Anticipate demand based on headcount movements and generate forecasts for future purchases.
  • Oversee the full asset lifecycle (procurement, distribution, maintenance, decommissioning).
  • Manage device-related service requests, ensuring SLA compliance and service quality.

Technical Support (On-site and Remote)

  • Supervise first-level technical support in the São Paulo and Rio de Janeiro offices.
  • Coordinate remote support for additional locations, ensuring consistency of global service delivery.
  • Drive continuous improvement of user experience and support automation for recurring requests.

Access Management (L1)

  • Execute access provisioning and deprovisioning processes aligned with IAM-defined workflows and controls.
  • Ensure SLA compliance and accuracy of access records.
  • Collaborate with the security team on audits and periodic access reviews.

Operational Management and Continuous Improvement

  • Monitor performance and satisfaction metrics (SLA, NPS, backlog).
  • Recommend improvements to support processes, inventory management, and asset governance.
  • Ensure adherence to internal policies and established security and governance standards.

WHO YOU ARE

  • Someone experienced in coordinating IT Operations, Service Desk, or technical support teams.
  • Proficient with ITSM tools (e.g., Jira Service Management, Zendesk).
  • Familiar with IT asset management (ITAM) processes and ITIL best practices.
  • Knowledgeable in access management (IAM) and identity governance fundamentals.
  • Intermediate or advanced English (to interact with global teams).
  • Strong leadership skills, operational organization, and a focus on service excellence.
  • You are based in Rio de Janeiro and willing to go to the office 4x1. 

ABOUT VTEX

VTEX (NYSE: VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce. VTEX is trusted by more than 2,400 customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over 3,200 active online stores across 38 countries*.

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,400 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

Benefits

  • Annual profit-sharing program and equity eligibility
  • Health, dental, and life insurance with national coverage provided by VTEX
  • Annual budget for professional development in Tech
  • Language development incentive program (English, Spanish, Portuguese)
  • Flexible meal allowance
  • Extended parental leaves
  • Child-care assistance
  • Flexible work schedule
  • Financial assistance to build your work-from-home setup
  • Wellness program
  • Free shipping on 1000+ VTEX stores

#LI-Hybrid

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