Dispatcher

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. 

The Dispatcher is accountable for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety.

This role is different because Dispatchers at WelbeHealth: 

• Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication 
• Coordinate add-ons, cancellations, no-shows, and last-minute changes, all while ensuring a seamless participant experience 
• Take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care 

We care about our team members. That’s why we offer: 

• Medical insurance coverage (Medical, Dental, Vision) 
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days 
• 401K savings + match 
• Comprehensive compensation package including base pay and bonus 
• And additional benefits! 

On the day-to-day, you will:  

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests 
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed 

Job requirements include: 

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam 
• Must maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

We’re seeking a Dispatcher with strong communication skills, technology proficiency, and the ability to make timely decisions while managing competing priorities. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you! 

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com