Back to jobs

Assistant General Manager

New York, NY

Job Description: Assistant General Manager at The Lighthouse

Location: Venice, CA
Reports to: General Manager
Department: Operations

 

About The Lighthouse

The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment.

About the Role

The Assistant General Manager (AGM) supports the daily operations of The Lighthouse, with a focus on Café, Reception, and various support teams. As the #2 on the property, you’ll help ensure operational excellence, creativity, and member satisfaction across all departments while championing The Lighthouse’s ethos of collaboration and innovation.

Here’s what you’ll do day-to-day:

  • Oversee all Café operations, including inventory management, vendor relations, financial tracking, and ensuring adherence to standard operating procedures while fostering a high-quality service environment.
  • Lead and mentor the Café team in hiring, training, and scheduling while driving creativity by developing innovative menu items that align with the Café's mission to nourish, fuel, and create time for members.
  • Collaborate with various teams (Studio Techs, Events, Membership, Café, Reception, Stewarding, and Maintenance) to ensure smooth operations and support seamless event execution through logistics and coordination.
  • Act as a escalation point for team members, facilitating problem-solving and ensuring challenges are resolved quickly and effectively across departments.
  • Monitor and manage Café and Reception budgets to ensure cost-effectiveness while aligning with operational goals, and ensure compliance with labor laws to foster a fair workplace.
  • Create and refine standard operating procedures (SOPs) to streamline operations and maintain high service excellence.
  • Lead by example, fostering an inclusive and collaborative environment where creativity thrives.
  • Mentor team leads and develops training programs that support day-to-day operations and long-term employee growth.
  • Champion The Lighthouse’s mission, ensuring all teams align with the company’s values of creativity, collaboration, and community.

Here’s what we’re looking for:

  • 3-5 years of experience in hospitality, operations, or creative environments with a strong background in team management.
  • Leadership skills with a passion for mentoring and developing teams across multiple departments.
  • Operational expertise in managing front-of-house (Café, Reception) and support teams (Stewarding, Maintenance).
  • Proven financial management experience, including P&L tracking and budgeting.
  • Strong organizational skills, capable of managing multiple priorities in a fast-paced environment.
  • Tech-savvy, with experience using CRM systems like PeopleVine and POS systems such as Toast to enhance operations.
  • A collaborative mindset, ready to work across departments to ensure smooth, creative operations.
  • Passion for creativity and innovation, aligning with The Lighthouse’s mission to support and inspire creators.

What You’ll Bring to The Lighthouse:

  • Commitment to collaboration and innovation, believing in the power of the collective to spark creativity.
  • A proactive approach to problem-solving, quickly addressing challenges to ensure smooth operations.
  • Inclusive leadership, ensuring that all voices within our team are heard, valued, and supported.
  • Creativity and curiosity, continually driving improvements to Café and Reception experiences.
  • Hands-on leadership style, ready to step in and support your team at any level when needed.
  • Be a good person.

The salary range for this role is $100,000 - $120,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Whalar Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.