Job Application for Reception Team Member (Full-Time) at Whalar Group

New

Job Title: Reception Team Member (Full-Time)

Location: The Lighthouse Brooklyn Campus

Reports to: Hospitality & Operations Manager

Hourly Rate: $25.00

Department: Operations

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community.

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

About the role:

As a Reception Team Member, you’ll be the first friendly face that members, creators, and guests meet when they arrive at the Brooklyn Campus. You’ll provide warm, professional hospitality while keeping daily reception operations running smoothly—from member check-ins to event support. You’ll also help foster connections, answer questions, and support campus operations so that every guest has a seamless and inspiring experience.

Here’s what you’ll do day-to-day:

Greet and assist members, creators, and guests with warmth and professionalism.
Manage reception operations including check-ins, meeting room bookings, and AV requests.
Serve as a resource for members by answering inquiries and providing guidance on campus events and services.
Support events and activations with check-ins, setup, and logistics coordination.
Collaborate with AV, security, and hospitality teams to ensure smooth event execution.
Become proficient in CRM tools (PeopleVine) to manage memberships, attendance, and communications.
Engage with members to foster community connections and encourage campus engagement.
Keep the reception and public areas clean, organized, and professional at all times.
Identify and escalate facility, member, or guest issues to leadership promptly.
Spark joy, creativity, and connections in every member and guest interaction.

Here’s what we’re looking for:

2+ years of hospitality or customer service experience (event, production, gym, or member-focused settings preferred).
Familiarity with, or eagerness to learn, CRM/campus management tools (PeopleVine a plus).
Strong communication, multitasking, and problem-solving skills.
Professional, guest-first mindset with the ability to adapt in a fast-paced environment.
Flexibility to work evenings and weekends for events and activations.
Comfortable working across diverse spaces—from large theaters to intimate studios.

Physical Requirements:

Ability to stand for long periods.
Ability to lift, push, or carry up to 25 lbs.
Comfortable working in both high-traffic public areas and specialized studios.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Create a Job Alert

Interested in building your career at Whalar Group? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Are you commutable to Greenpoint, Brooklyn?

Select...

Do you currently have the legal right to work in the United States?

Select...

Will you now or in the future require visa sponsorship to continue working in the United States?

Select...

This position is paying $25.00 per hour, and I am comfortable with this.

Select...

This position is for full-time. We also have part-time openings available—would you be interested in part-time employment as well?

Select...

Are you able to meet the physical and scheduling requirements of this role, including lifting up to 25 lbs. as needed, frequent standing and walking, flexibility to work evenings and weekends for events, and working primarily at the front desk with mobility across the campus?

Select...

GDPR Disclaimer When you apply for a job on this site, the personal data you provide in your application will be collected by Whalar Ltd and its subsidiaries and affiliates (“Whalar”). The personal data provided by you which may be collected by Whalar may include, but is not limited to: information contained on your CV and any information provided to Whalar during the course of your recruitment process (“Personal Data”). In addition to as set forth herein, your Personal Data will be shared with Greenhouse Software Inc, and processed under a legal basis according to applicable laws, including but not limited to content and legitimate interest. If you are located outside of the United States, your Personal Data will be transferred to the United States once you submit it through this site. Such transfer of Personal Data will be subject to appropriate additional safeguards. Your Personal Data will be processed for purposes of managing Whalar’s recruitment-related activities and will be retained by Whalar as long as Whalar determines it is necessary to evaluate your application for employment. The Personal Data will be stored securely ensuring compliance with industry standards. Under the applicable data protection legislation, you have the right to request access to your Personal Data, to request that your Personal Data be rectified or erased, and to request that the processing of your Personal Data be restricted. You also have to right to data portability (collectively and individually “Data Rights”). This privacy notice is under regular review. If you have any questions or wish to exercise any of your Data Rights, please contact us at privacy@whalar.com. In addition, within the European Union, you may lodge a complaint with an EU supervisory authority, or to the Information Commissioner’s Office in the United Kingdom.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Whalar Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Reception Team Member (Full-Time)

About the role:

Here’s what you’ll do day-to-day:

Here’s what we’re looking for:

Physical Requirements:

Our values:

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability