Account Manager (m/f/x)

Cologne, Germany; Düsseldorf, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Do you have any first-hand experience in account management, client support, marketing or sales with a true ‘service first’ mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!  

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partner’s queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, look after them, making sure their experience is seamless and they are set up for success!

You’re excited about this opportunity because you will…

  • Take care of your own restaurant portfolio.
  • Be responsible for the overall restaurant relationship post-onboarding, which includes:
    • Contact restaurant partners via phone.
    • Provide after-sales support to improve our merchants' performance.
    • Build strong client relationships, through regular communication.
    • Report on the status of accounts.
    • Promote new services and marketing campaigns to existing partners.
  • Act as a key communicator between our operations and restaurant partners.
  • Work closely together with the marketing and deals team to plan and execute campaigns together with restaurant partners.

Our humble expectations

  • First hand experience in Sales, Customer Support, Marketing or Account Management -like positions.
  • Understanding of sales principles and ability to deliver excellent partner experience.
  • Strong (verbal and written) communication skills with an ability to build relationships.
  • Good time-management skills with a problem-solving attitude.
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • High sense of ownership and proactivity.
  • Fluent in German and excellent English skills.

It’s even a plus if you have…

  • Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries.
  • Experience working with a CRM system.
  • Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision making.
  • Experience with content creation, editing, or marketing.
  • Experience with Google Workspace.

What we offer

  • Cool office in the heart of Berlin/Hamburg/Frankfurt/Munich/Cologne
  • Independent work in a dynamic, international team
  • A fast-growing tech company with many career opportunities 
  • Attractive salary package 
  • Discount on Wolt orders
  • Modern work equipment
  • Various soft drinks, coffee and fruits in the office
  • Urban Sports Club membership subsidy
  • Deutschland ticket subsidy
  • Weekly all-hands meetings and regular team events
  • Flexible working hours policy + 30 days of paid vacation

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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