About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

Platform Solutions Engineer will enable our customer-facing roles such as our Solutions Consultants(pre-sales) and Technical Consultants(post-sales) to accelerate the time to deliver their goals towards our customers and supercharge Workato’s growth. Also, you will play an important role in ensuring that customers have the best support experience possible. You should be attentive in understanding customer issues, be sharp at identifying problems, and provide timely, practical solutions and creative workarounds.

 In this role, you will also be responsible to:

• Support account teams by being the technical expert who can develop rapid automation solutions around high-impact customer use-cases.

• Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.

• Gather requirements and lead the solution design process jointly with customer-facing Solutions Consultants

• Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK

• Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements

• Accelerate development for roadmap features to address specific customer requirements

• Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

• Deliver timely resolution of user requests and incidents, ensuring efficient tracking, follow-up, and escalation of issues

Requirements

Qualifications / Experience / Technical Skills

• Degree in information systems, computing, engineering or equivalent industry experience preferred

• Experience working with Workato or other integration platforms such as TIBCO, Dell Boomi, MuleSoft etc.

• Experience integrating with complex enterprise systems such as SAP, Oracle Apps and legacy systems.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, Servicenow, Marketo.

• Experience with developing process orchestration use-cases and automation routines using workflow tools , Business Process Management, Robotic Process Automation or other automation products.

• Knowledge of Implementing Integration projects is a must

• Strong working knowledge with APIs - RESTful

• Sound knowledge of Data Structure - JSON

• 1-2 years of coding experience (Java/Python)

• Sound knowledge of any RDBMS

• Knowledge of SOAP/XML is a plus

• Technical background or a good understanding of technology and industry trends, especially in the app integration space

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge