Resident Director

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Resident Director will be aware of ISA by Worldstrides’s mission statements and work for their fulfilment and guarantee that everything that ISA/WS includes in the program is delivered with the highest quality standards. They will be aware of the trends and changes in the field of Study Abroad and look for growth opportunities.

Responsibilities:

Student care

• Ensure the health and safety of employees while engaged in their duties, of students and that ISA/WS Health
  and Safety guidelines are followed.
• Ensure that emergency assistance is available 24/7.
• Assist students’ needs.

Bridging Cultures Orientation and the Discovery Model

• Ensure that a meaningful BCO and DM is delivered (program to help students to adapt and enjoy the local
  culture).
• Manage logistics for all the co-curricular activities, excursions and trips and ensure that they are aligned with the Areas of Discovery.
• Collaborate with the team responsible for the ISA by WS social media and provide meaningful content.

Academics

• Represent ISA/WS with current host universities and explore new opportunities of collaboration.
• Ensure that all the academic procedures for ISA/WS students are fulfilled (visa, tuition, transcripts…) and that
  academic support is provided.

Communication and collaboration

• Keep supervisors fully informed about the program.
• Ensure a fluid communication between the on-site team and the team in the States.
• Create and keep the content on the Connection application updated.
• Keep students engaged through the Connection application.
• Collaborate with other WS divisions to deliver the best services and to help growing as a company.

Finances and Administration

• Manage finances of the legal entity in the country and ensure compliance with local tax and legal requirements
  following the guidelines of the accountant and lawyer.
• Submit monthly reports about company accounts and cash flow following the company’s guidelines.
• Assist in the creation of program budgets and manage the existing ones.
• Negotiate prices and conditions with vendors and partners.

Staff management (the program will start with one person, should the program grow, additional staff member(s) would join).

• Conduct job interviews and keep updated the data base with suitable candidates.
• Terminate contracts and follow legal and administrative procedures.
• Train new staff and ensure that they are given access and follow corporate training.

Qualifications:

• Language competence in English.
• Bachelor’s degree.
• Excellent communication skills.
• Meticulous attention to detail.
• Problem-solving skills.
• Good customer service skills.
• Events and team management experience.
• Computer skills.
• Solid organizational skills.
• Flexibility and ability to adapt to changing circumstances.
• Maintain appropriate relationships with other in all physical, verbal interactions and any kind of written and digital communication.
• Maintain professional courtesy, appearance, and image at all times.

Other preferred knowledge:

• Knowledge of American Higher Education system, the culture of U.S. academic institutions and their processes.
• Knowledge of the Study Abroad field.