Program Coordinator (K-12 Domestic)

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:
The Program Coordinator provides support to Sales, Account Management, and Operations teams for the K12 Group Domestic lines of business by ensuring completeness and accuracy on all tasks. Goals center around accurate and detailed workflow in timely manner while providing high level of positive customer service to our internal stakeholders.

The Program Coordinator is responsible for understanding our products along with sales and operational guidelines to ensure a balance in business rules and supporting sales with accurate and timely completion to win and retain business.

Responsibilities:

• Assists in the coordination of tour details and ensures all deadlines between departments are met.
• Supports sales and account management by answering questions, providing recommendations and completing tasks within the tour life cycle from time of quote through completion of itinerary.
• Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of programs, products and systems to assist in improvements to operational efficiency, pricing accuracy and tour itineraries.
• Contributes to updates, development and implementation of internal processes, rules and procedures based on the needs of the business. This includes recognizing system or process gaps if applicable and reports in a timely manner.
• Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to group management, pricing, or program operations/management.
• Prepares status updates, reports and/or resources as requested by management.
• Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the department, with other departments, and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals with Team Leader or other management.
• Write performance appraisals on an annual basis to be reviewed with Team Leader.
• Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

Requirements:

• Ability to communicate clearly and effectively and with a positive and professional demeanor with internal staff and management. This includes in person, phone calls, video calls, email and online chat.
• Close attention to detail and extremely organized.
• Handles pressure well and can multi-task.
• Sense and implementation of urgency.
• Demonstrates initiative and pro-active approach when needing to source solutions.
• Ability to problem-solve and make business decisions confidently.
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
• Concern for how decisions impact customer experience and the bottom line.
• Collaborative nature working with team members across different offices with different responsibilities.
• General understanding of the student travel industry, with focus on group travel and/or the WorldStrides business model.
• Knowledge of Domestic US and some international destinations. Personal travel/onsite experience preferred.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.