Job Application for Operations Coordinator at WorldStrides

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Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

Assist Product Delivery leadership in fulfillment roles and responsibilities for key business units of WorldStrides. Ensure the highest quality experience for our students and educators within the limits of an acceptable budget and expectations. Work closely with the department leadership to proof and process operational reports to external partners. Maintain a strong relationship with fellow associates through consistent and meaningful communication. Effectively communicate WorldStrides’ student and educator service philosophy and goals to WorldStrides personnel.

Responsibilities:

Research and maintain relationships with existing vendors for designated regions across domestic areas of operation.
Proof and process operational reports
Maintain proper reporting for assigned areas.
Work with department leadership to forecast and adjust procurement efforts.
Participate in pre-season training sessions with new and existing vendors as needed throughout the tour year.
Maintain a system for quality control including providing feedback to vendors based on internal performance metrics.
Assist with managing deadlines for contracts, and communicate with both internal teams and external vendors changes in an effective and timely manner to avoid financial liability.
Facilitate strong relationships with supplier contacts through positive and professional communications.
Assist internal teams as needed to resolve on tour issues.
Provide guidance and timely communication to internal teams for given domestic tour requests by striving to ensure positive traveler experience within specified operations parameters.
Function as a contributing member of the Product Delivery Team through effective communication and assisting others as needed.
Develop initiatives and adjustments in operating procedures to account for changes in market trends, company goals, and budget parameters.
Audit internal operating systems for accuracy on a continual basis.
Communicate directly with Finance Team members regarding payments and auditing of invoices as required.
Travel as required to maintain positive relationships with existing vendors and familiarization of WorldStrides products.
Maintain flexibility and willingness to take on additional duties as products and or process needs change.

Qualifications:

Highly organized.
Travel industry experience.
Detail oriented.
Team player.
Hotel or tour travel experience (preferred)

Work Perks:

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Tuition reimbursement up to $5,250 annually
$1,000 towards professional certifications annually
Opportunities for paid and discounted travel.
Flexible work schedule providing on-site, remote, and virtual office opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness Center and café onsite at select locations.
Employee Assistance Program (EAP)
Paid Parental, Caregiver, and Disability leave.
Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

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Have you ever been or are currently employed by WorldStrides or a WorldStrands brand, including but not limited to ISA, The Education Abroad Network, Explorica, Oxbridge Academics Programs, or Envision?

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If you are a current WorldStrides team member, please use the internal posting to apply to this position.

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The hiring process may consist of a phone interview, manager(s) interview, reference checks, and potential employment assessment. Are you willing to participate in this process?

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The information provided in this application/resume for employment is true, correct and complete to the best of my knowledge. If employed, any misstatement or omission of fact on this application, any resume furnished to us, or any interviews may result in dismissal. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at any employment decision. As applicable, I understand that satisfactorily passing a background check is required prior to employment.

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Operations Coordinator

Company Introduction

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