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Partner Operations Analyst

Austin, TX

Wursta aims to help companies navigate complex technology landscapes, especially within AI, to help those companies to scale their capabilities, and increase productivity. We specialize in providing a range of services including cloud services, managed services, custom development, cybersecurity, and AI solutions, with a focus on enabling digital transformation.

Job Summary:

We are seeking a detail-oriented and proactive Partner Operations Specialist to join our dynamic team. This critical role focuses on managing the operational and financial aspects of our key strategic partnerships, with a significant emphasis on our Google relationship. The ideal candidate will be responsible for maintaining our certifications, managing rebate and incentive programs, supporting finance operations related to partners, handling partner support escalations, and providing essential reporting. This position requires exceptional organizational skills, proficiency in data analysis (especially using sheets), and the ability to thrive in a fast-paced environment while supporting multiple business objectives.

Key Responsibilities:

  • Partnership Compliance & Development:
    • Audit, maintain, and renew company certifications and credentials to ensure ongoing compliance with various partner program requirements.
    • Develop and execute actionable plans with clear timelines to achieve new partner accreditations and specializations, enabling business growth.
  • Financial Operations Support:
    • Collaborate closely with the Finance team on operational tasks, including generating, analyzing, and interpreting partner Payment Center reports.
    • Forecast potential income derived from various partner program rebates and incentives.
  • Rebate & Incentive Management:
    • Meticulously track, manage, and process partner rebate and incentive programs, ensuring data accuracy and timely submissions/claims.
    • Manage the submission of Proof of Execution (POE) documentation required for program claims.
  • Google Partnership Operations & Support:
    • Serve as a primary point of contact for operational issue resolution related to our Google partnership.
    • Open, manage, and track support tickets with Google for user issues, contact changes, program inquiries, and other operational matters.
    • Handle finance-related escalations to Google, such as credit requests and customer order discrepancies, driving them towards efficient resolution.
  • Reporting & Deal Management:
    • Prepare and distribute weekly Google opportunity/pipeline reports, providing key insights into sales activities and performance.
    • Manage the submission of Deal Registrations to relevant partners.
    • Conduct regular audits of Deal Registrations to ensure accuracy and compliance.
    • Actively identify opportunities to streamline and improve processes related to partner operations, reporting, compliance, and financial tracking.

Required Qualifications:

  • Proven ability to thrive and learn quickly in a fast-paced, dynamic work environment.
  • Excellent organizational skills with a demonstrated capacity to effectively multitask and manage multiple requests simultaneously.
  • Strong ability to understand the "big picture" impact of operational tasks on overall customer satisfaction and business success.
  • A proactive mindset with a genuine desire to identify and implement process improvements.
  • Exceptional attention to detail and an unwavering commitment to data accuracy and integrity.
  • Comfortable and effective in taking direction from and collaborating with multiple decision-makers across different departments.
  • Exceptional proficiency in spreadsheet software (Google Sheets): Must demonstrate advanced skills in creating reports, manipulating large datasets, and utilizing complex formulas (e.g., VLOOKUP, INDEX/MATCH, SUMIFS, IF statements, Pivot Tables, data validation).

Preferred Qualifications:

  • Bachelor’s degree in communication, digital marketing, or related fields
  • Direct experience working with Google Workspace and/or Google Cloud Partner Programs is a significant advantage.
  • Previous experience in a partner operations, channel operations, sales operations, or similar role.
  • Familiarity with CRM systems (e.g., Salesforce) and other partner portals.

Interview Process

At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:

  • Work Style Survey: As a required next step in our application process, please complete this brief survey to help us learn more about your work style: https://surveys.cultureindex.com/s/k49doDOqSj/109695
  • Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit.
  • Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team.
  • Meet your peers: After that, you'll meet with members of the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have.
  • Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision.
  • Get a decision: We'll get back to you within the week to let you know what's next.

Our Values

We are driven and guided by our shared values:

  • Make it win-win
  • Do it uncommonly well
  • Remain humble
  • Strive to be better
  • We are one team
  • Be accountable

Equal Employment Opportunity

Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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