Manager, Services

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

As a Manager, Services you will oversee a team within our key lines of business within the overall Services organization. The Manager, Services acts as a Yext product expert and accomplished project manager who can manage a team of Platform Consultants ensuring that within every project we are meeting scope, schedule, budget and stakeholder expectations, guaranteeing fast time to value for clients while maintaining a great client experience. In addition, you will be responsible for training, mentoring and providing timely feedback for your team and growth of all members. These initiatives and processes are vital to supporting our clients and maintaining value of the Yext product. As an integral part of the organization, you’ll work directly with team members to learn and grow an exciting career at Yext! This role is fully on-site in our Hyderabad, India office.

What You'll Do

• Manage team capacity, backlog and utilization to meet company targets and actively monitor and report on these metrics on a consistent cadence
• Lead team resources to ensure successful project outcomes and positive client experiences measured by CSAT, Usage and Time to Value
• Provide feedback, coaching and mentorship to team members in order to promote professional development and effective performance
• Design and report on KPIs and team success metrics
• Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
• Collaborate with all relevant stakeholders to generate and distribute deliverables communicating strategic planning initiatives
• Monitor, assess and mitigate risks to team’s portfolio of projects; identify issues and opportunities early on and mentor team on how to address challenges
• Report to leadership on key metrics including key project status, risk, and action plans
• Proactively identify and contribute to process improvements
• Day to day project management and delivery of consulting services for our largest and/or most complex customers throughout the engagement lifecycle, ensuring delivery meets customer requirements on time and within budget
• Assist and/or lead recruiting and training efforts for the team

What You Have

• BA/BS degree or similar college level education
• 5+ years of customer support, consulting, or similar client facing roles
• Minimum of 2+ years of leadership experience
• Excellent project management (including prioritization and organization) skills
• Excellent written and communication skills
• Intermediate proficiency in data analysis and manipulation with Excel
• Basic understanding of relational databases and SQL is a plus
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
• Ability to thrive in a cross-functional team environment
• Diligent, organized, process-driven
• Ability to work quickly and accurately in a fast-paced environment
• Curiosity about technology

This role is fully on-site in our Hyderabad, India office

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

#LI-RK1

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.