New

Program Specialist

New York, NY

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

Job Title: Program Specialist

Reports To: Senior Manager, Corporate Programs

About the Role

Yext is looking for a highly organized, customer-focused professional eager to drive impactful executive experiences and customer engagement programs. The Program Specialist will oversee the day-to-day operations of our Executive Briefing Center (EBC) onsite at our NYC HQ and support key corporate programs, including the Voice of the Customer program and the Client Advisory Board. Reporting to the Senior Manager, Corporate Programs, this individual will be critical in delivering world-class executive experiences and supporting customer engagement initiatives.

This multifaceted role requires strong program and project management skills, cross-functional collaboration, and a customer-centric mindset. The ideal candidate will be adept at balancing strategic planning with operational execution and possess excellent communication and stakeholder management skills.

Responsibilities:

  • Oversee the daily operations of the NYC Executive Briefing Center, ensuring seamless execution of onsite executive briefings, including logistical arrangements such as catering, transportation, and space setup.
  • Plan, develop, and execute the EBC program scope, goals, and deliverables in alignment with company objectives.
  • Partner with stakeholders across the organization—including sales, marketing, product, and engineering—to develop briefing agendas and curate strategic discussions between Yext executives, subject matter experts, and customers.
  • Monitor and analyze key EBC program metrics to identify gaps and opportunities for improvement.
  • Collaborate with sales, marketing, and product teams to develop enablement materials and drive awareness of the EBC program.
  • Promote the EBC program to sales leadership and regional teams to ensure proper customer targeting and engagement.
  • Support the program's expansion into new markets and regions, testing adoption and effectiveness.
  • Proactively identify and mitigate risks associated with program execution.
  • Manage leadership reviews, team meetings, and post-briefing debriefs, ensuring clear communication and continuous program improvement.
  • Drive year-over-year process improvements to enhance stakeholder experiences.
  • Assist the Senior Manager, Corporate Programs, with the execution and growth of the Voice of the Customer program and Client Advisory Board.
  • Support customer engagement initiatives, including gathering feedback, analyzing data, and ensuring program success.
  • Manage Yext’s global swag program, overseeing vendor relationships, collateral development, and cost-efficient operations.
  • Continually evaluate customer and stakeholder feedback to optimize all owned programs.

Requirements:

  • 1-3 years of experience in a corporate environment in a customer-facing role.
  • 1-3 years of project management experience in production, event management, or corporate programs.
  • Must be located in NYC and able to be in the office when needed 
  • Proven ability to interact with corporate executives and high-profile stakeholders professionally and courteously.
  • Strong analytical skills, attention to detail, and the ability to exercise sound business judgment.
  • Excellent presentation, communication, and interpersonal skills.
  • Self-motivated with the ability to operate independently while collaborating effectively across teams.
  • Strong project management skills with the ability to adapt to changing priorities and meet deadlines.
  • Ability to analyze diverse data sources to inform decisions, planning, and problem-solving.
  • Proficiency in Google Suite products.
  • Experience with project management tools (e.g., Asana) is a plus.
  • PMP or CAPM certification is a plus.

#LI-PV1

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.


Annual Base Pay Range

$71,100 - $119,000 USD

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Prospective Talent and Job Applicant Privacy Notice *

When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by the Yext company you have applied to (“Controller”) in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. More details about our processing and your rights are set out in our Job Applicant Privacy Notice.

California Privacy Rights Notice for Job Applicants

Under the California Privacy Rights Act (“CPRA”), Yext is required to inform California residents who are our job applicants or prospective talent (together, “job applicants”) about the personal information we collect about you and the rights available to you. This notice contains disclosures required by the CPRA and applies only to personal information that is subject to the CPRA.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Yext’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.