Senior Billing Analyst

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®.

Yext is searching for a Senior Billing Analyst to join our growing India Operations Center (IOC) as part of the global Finance Team. This role plays a critical part in ensuring timely, accurate, and efficient invoicing for complex customer segments across regions. The ideal candidate will bring a strong background in billing, have the ability to work under tight deadlines, think critically to resolve complex issues, drive process improvements, and collaborate effectively with multiple teams across the organization. Reports to the Manager, Billing Operations based in IOC. 

What You'll Do

• Lead the billing review and invoice processing for complex Enterprise and Partner contracts to ensure adherence to policy standards.
• Act as the primary point of escalation for internal teams regarding complex billing inquiries; oversee and resolve highly complex billing discrepancies that fall outside of standard operating procedures.
• Manage the resolution of complex invoice disputes escalated by the Collections team or senior leadership to ensure timely payment.
• Participate in system enhancements, including scoping, testing, and documenting new billing processes.
• Lead monthly and quarterly close activities, including reporting and variance analysis.
• Oversee external audit requests for the billing department, ensuring all documentation and evidence provided meets SOX compliance standards.
• Perform root-cause analysis on data discrepancies to implement long-term solutions rather than following transactional checklists.
• Identify and drive billing process improvements and system automation initiatives to increase global efficiency.
• Review complex credit requests, ensuring alignment with company policy and appropriate management approval.
• Provide training, guidance, and knowledge sharing with junior IOC team members.

What You Have

• BA/BS Degree.
• 4+ years of work experience in Billing and Collections or other accounting-related fields.
• Proficiency with Zuora, Salesforce, and NetSuite (or equivalent ERP/Billing systems).
• Ability to manage competing priorities and meet strict deadlines in a fast-paced environment with a proactive approach to problem-solving.
• Flexibility to overlap with U.S. time zones (primarily EST) during critical close periods and for cross-regional collaboration.
• Strong Excel skills; proficiency with MS Office Suite.
• Effective written and verbal communication skills.
• Comfortable working independently and as part of a remote, globally distributed team.
• Prior experience working in an international business environment.
• This role is based in our Hyderabad office and will require regular in-office presence.

Bonus Points

• Previous experience working with a SaaS company.
• Demonstrated experience in leading billing process improvements or system implementation projects.

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. 

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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