People Business Partner

About Zepz

Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus on reducing the cost of remittances and increasing safety and convenience for our users. 

Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.

In 2023, our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries. We operate over 2800 money transfer corridors worldwide and employ over 1,000 people globally. Zepz is a remote-first employer, with team members located across six continents

Come join us!

Zepz.io

Our Commitments:

1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully. 
2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. 
3. We have a bias to action - We get to first outcomes quickly, iterate and learn. 
4. We strive to be better - We may make mistakes, but always learn from them.
5. We are inclusive - to better reflect and serve our users.

About the role:

In the spirit of embracing our People team purpose of ‘mobilising capability to enable our vision’ the People Business Partner team are resetting and refocusing efforts in order to ensure we are working on the right things at the right time for the right results, executing on People function’s products and employee experience. And we are ambitious to 10x our output within Zepz. 

A People Business Partner with Zepz puts the emphasis on Business; and this is an operational role. You will be supporting functional groups with input on global projects, and you will help to translate Zepz’s vision and business strategy to support our People plans, people experiences and promote Zepz as an employer of choice. 

You will build strong relationships and networks across the People team, centralised functions, business leaders and Exco. You will confidently flex your style to be involved and supportive yet challenge where appropriate. As a member of Zepz’s People team you will aim high, embrace challenges, and always do what’s right; acting with integrity and building trust as you contribute to the company’s direction and long term decision making.

Reporting to the Director, People Business Partnering, you will appreciate Zepz business priorities and: 

• Ensure the employee experience is the best it can be, both for the individual and for Zepz and of course, for our users and customers 
• Work with your ExCo member, function, external and internal legal counsel, Finance Business Partner and TA Partner to create and maintain sustainable structures, functional OD, succession planning, and work our OKRs committedly, jealously guarding our time to do so, becoming a trusted advisor to the business, developing strong relationships at all levels 
• Influence People strategy by partnering with functional exco, setting the functional People strategies 
• Own headcount governance and management via a set of principles of Sustainable Structures 
• Own Employee Relations 
• Assist in operationalising and automating the colleague cycle and foster the best People routines within functions and within the People Business Partnering team 
• Act as talent partner, helping to attract and develop the best talent ensuring we have the skills and capabilities required for now and the future 
• Manage organisational design, supporting line managers with Performance, Promotions, ER and Succession for the best employee experience 
• Support our line managers to deliver repeatable employee journey processes such as development, feedback performance management, ER, probation etc., enabling folk to get to answers themselves thus empowering managers to own BAU People processes. 
• Contribute to the development of our People processes making them smoother, automated and more responsive, ensuring adherence to best practice and relevant legislation
• Assist with the development of policies and procedures, appropriate documentation and recommendations, including reviewing and updating company policies
• Analyse and interpret workforce metrics with a natural focus on continuous process improvement

And what it isn't:

• An HR manager role, undertaking People tasks that a line manager or colleague can do for
  themselves or colleagues can self serve
• A role which picks everything up that doesn't really seem to fit elsewhere
• A role spending time dealing with personal matters for our people
• A role where we post box from one person to another

What we’re looking for from you: 

In order to support optimal performance and the growth of Zepz and ourselves, it is vital that we each understand what is required of us and that we live our Zepz Commitments: 

• Act like owners: We relentlessly deliver for our customers and spend money thoughtfully 
• Embrace embarrassing honest: Developing ourselves to better serve others
• Bias to action: We get to first outcomes quickly, iterate and learn 
• Strive to be better: We may make mistakes, but always learn from them 
•  We are inclusive: To better reflect and serve our customers 

And we also need:

• Very well developed Business, People and ER experience with a broad knowledge of full cycle Business, People and ER disciplines and a sound knowledge of employment
  legislation and a good business sense. CIPD qualification (or similar) and global People Business experience would be even better.
• Business Partnering – proven track record of strong business partnering and collaboration with leaders.
• Experience of failing fast and scaling a business: you will have experienced high growth, evolving to meet the increasing needs of the business. Happy to roll up your sleeves and get into the detail and more than happy with ambiguity and change (in fact, you probably thrive on both).
• You will have all the smarts and you will work fast and be responsive.
• Strong communication skills: well developed advisory skills and the ability to gain credibility and exercise influence. Able to deliver clear, direct, messages and build strong relationships.
• Self-starter: high level of energy and drive, able to work independently with minimal direction.
• Solution-focused thinker: empathy, can-do attitude and mature decision-making skills.
• Team player: visible contributor, collaborating and sharing knowledge.
• Be full of ideas, utilising your past experience to breathe new life into existing processes.

What you’ll get from us 

Please note that the benefits below will apply to permanent roles.  

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance! 
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.              
• Retirement: We offer pension schemes to help you plan for and secure your future. 
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible. 

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!  

Why choose Zepz? 

• Our team of over 1,000  employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose -  to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive. 

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.