Benefits Experience Owner

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We’re looking for an experienced Benefits Experience Owner to join our growing People Services team. Reporting to the Sr. Manager, People Services, you'll be based in a hybrid role in our Costa Rica office and be responsible for:

• Working with cross-functional teams (e.g., People & Culture, payroll, IT) to ensure smooth operations and delivery of benefit programs
• Leading benefits-related projects from inception to completion, working across HR, payroll, finance, IT, and other key functions to ensure alignment, integration, and efficient execution
• Managing projects aimed at simplifying and enhancing the employee benefits experience, including streamlining processes, improving access to information, and facilitating adoption of benefits tools and platforms
• Evaluating existing workflows and processes within the benefits operations space to identify areas for improvement that enhance clarity, efficiency, and employee satisfaction
• Developing and documenting frameworks, best practices, and standardized workflows to ensure smooth execution of benefits projects

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in benefits administration, total rewards, or human resources with a focus on cross-functional project management
• Bachelor’s degree in Human Resources, Business Administration, Project Management, or a related field (or equivalent experience)
• Proven experience managing projects involving multiple stakeholders, vendors, and priorities
• Strong understanding of employee United States benefits programs and related compliance regulations
• Exceptional organizational skills with the ability to manage complex projects, timelines, and competing priorities

What Will Make You Stand Out (Preferred Qualifications)

• Certification in project management (e.g., PMP or Agile methodologies) or HR certifications (e.g., SHRM-CP, CEBS)
• Experience with HR systems, benefits platforms, and workflow management tools
• Excellent communication and interpersonal skills, with the ability to foster collaboration across diverse teams

#LI-IA1 #LI-Hybrid

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.