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Training Support Specialist

San Jose, California, USA

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

We’re looking for an experienced Training Support Specialist to join the Zscaler Cyber Academy training operations team. This role is hybrid and based in our San Jose, CA office 2-3 days a week. Reporting to the Director, Training Operations, you will focus on enabling the Zscaler ecosystem with knowledge training and skills for using and deploying Zscaler products. You will be responsible for:

  • Coordinating and managing the scheduling of training sessions, including customer, partner, and internal programs, while acting as the primary point of contact for external trainers and vendors regarding training materials, courses, and event logistics
  • Communicating effectively by emailing participants and trainers regarding session registrations, addressing user queries from the training distribution list, and maintaining accurate records and databases for training activities
  • Tracking and reporting on training outcomes by creating post-training reports, analyzing feedback, and collaborating with subject matter experts and management to identify and implement improvements for future sessions
  • Overseeing the organization and execution of customer training events, including pre-event program management, on-site support, and coordination of material distribution and giveaway items on a global scale

What We’re Looking for (Minimum Qualifications)

  • Strong interpersonal skills with the ability to effectively interact with individuals at all levels within the organization, along with excellent written and verbal communication abilities
  • Highly organized and adept at multitasking, with the capability to manage bookings, schedule events, and meet tight deadlines efficiently
  • Proficient in data entry, report generation, and intermediate knowledge of Excel or Google Sheets, including formulas and pivot tables
  • Intermediate knowledge/expertise of multiple Learning Management Systems, Salesforce.com, Asana
  • On-site event coordination experience

What Will Make You Stand Out (Preferred Qualifications)

  • Familiarity with the cybersecurity domain

#LI-Hybrid
#LI-CM3

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$87,500 - $125,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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