Customer Excellence

This is a full-time remote role with a timezone requirement. Candidates must be able to work in 9-5pm Eastern Standard Time (EST). This is a fast-paced role at a growing company with advancement opportunities. If you are not energized and hungry to be in this type of environment, this role is not a fit for you. 

About Abby Care 

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. It's a struggle to find care, to afford care, and to receive quality care. 

We are well-funded by world-class investors and phenomenal digital health leaders of this decade. We are led by a founder who grew up on Medicaid (public insurance) and personally knows the desperation of not being able to afford medically-necessary care. 

Here, we believe that anything can be achieved through pure will, determination, and grit. We value operators with a similar mindset. 

The Role 

We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care. 

In this role, you will: 

•   Own and drive the family growth function. Your role will revolve around calling prospective families in the designated market areas to inform them of the benefits of our program and to support leads through our qualification process with a can-do attitude. You’ll be in charge of managing our family pipeline, pushing execution to exceed growth goals, and refining our expansion processes. 
• Uplift our families. You’ll guide families through the healthcare maze. You are their biggest cheerleader during the highest highs and lowest lows.

Our Value Prop to You 

• Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity. 
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. 

The Requirements 

• Customer-facing experience. You have spent time on the phone with customers or potential customers. 

      ○ Account Management 

      ○ Customer Success Development 

      ○ Call Center Development 

• Excellent project management and process execution skills. You know how to handle complex and cross-functional initiatives, set goals, and optimize workflows. ● Experience using CRMs - Salesforce is a plus 
• Deep empathy, endless tenacity, charisma, and patience.