New Market Expansion Associate

About Abby Care

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. We are transforming the healthcare experience for low-income families through cutting edge technology and operations. Abby Care is a leading provider of home health services, dedicated to delivering compassionate, patient-centered care to families and individuals in the comfort of their homes.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

The Role 

We’re looking for an experienced and driven individual to join us as a New Market Expansion Associate. You will report to the Head of Expansion. This is a full-time on-site opportunity based in San Francisco, CA with the expectation to travel to new markets 40% of the time. In this role, you’ll build and implement our expansion playbook and execute unparalleled processes to help launch and shape our growth roadmap.

Key Responsibilities:

• Execute the vision of the Expansion function end-to-end. You’ll help define strategy for expansion, set northstar KPIs, build scalable processes, and drive mission-crucial initiatives to bring our program to new geographies and to thousands of new families.
• Craft growth processes for scale and constantly experiment. You’re relentless about operational excellence. You’ll help take our operations team to new heights through constantly refining processes, designing systems, and constructing playbooks that will scale with exponential growth.
• Build for Scale and Flexibility. We have grown exceptionally fast and expect that growth to continue to accelerate. That growth comes with the complexity of requirements that differ across the United States. You’ll collaborate closely with leaders to best balance optimal patient experience with varying regulatory requirements and that will support hypergrowth. It’s an interesting challenge that keeps us going everyday.
• Partner with operations, clinical, and product teams across the company. You'll be a critical voice for shaping our roadmap to further our mission.

The Requirements: 

• At least 3 years of operational or strategy experience. You’ve worked in consulting, banking, private equity, or in fast-paced operations of a startup or larger company.
  • Bonus points if you worked in healthcare or similar industries
  • Bonus points if you have been at a fast-paced startup or company, especially complex-ops driven companies requiring boots-on-the-ground
• Experience building and structuring operations teams on-the-ground. You’re a stellar project manager, recruiter, and leader when it comes to running a high-velocity operations function.
• Experience with setting strategic direction. You’ll understand the company’s mission, influence strategic objectives, and execute toward measurable goals.
• Experience in business analytics and metrics. You’re data driven and use that to inform your decisions.

Who We're Looking For

This role would be a fit for you if you have the following:

• Pride in being the jack-of-all trades.

  • Everyone has heard of the ‘a jack of all trades is a master of none’ quote. However, what most people missed is the second half of the quote ‘a jack of all trades is a master of none, but oftentimes better than a master of one’. You know this, and it’s your superpower.
  • You don’t view what you do as simply executing. Rather, to you, a process-oriented mindset pushes you to create impact for the world at scale.
  • You’re optimistic that outdated but important industries can be transformed. You aspire to help people access healthcare as a basic fundamental need.

• Operational execution and leadership.

  • Strategy is 30%, and execution is the other 70% that gets you to the finish line. Your uncanny advantage is your strong strategic thinking coupled with your speed for execution. For teams you work with, you are known for bringing operational velocity - which is speed with a clear direction.
  • You can tackle the Gordian knot. You approach challenges with fresh eyes and from multiple perspectives.
  • You can create scalable processes to grow your team. You have built team workflows and implemented process improvements to fight entropy.

• Team-player and beginner's mindset.

  • You thrive in a team and are curious about how operational decisions impact other teams such as clinical, technology, product, etc and vice versa.
  • You are excited to be exposed to and have a say in multiple company functions.
  • You have a low ego and are willing to learn. You are willing to admit to mistakes and have an open mindset to new avenues of problem-solving.

• Compassion for families.

  • You are absolutely relentless about putting our families first. You truly view this as an opportunity to help the most vulnerable.
  • You view user empathy as a part of your core skill set. You can make decisions with our families in mind.

• Force of nature.

  • You take extreme ownership. There are no tasks or problems that are beneath you - even the most unsexy or complex.
  • You are able to drive critical goals under ambiguity and constraints.
  • You’ve done something most people haven’t. Whether you’ve started a company, won a hackathon, qualified for the Olympics, and/or overcame difficult adversities, it is evident that you’ve demonstrated initiative throughout your career and life.

Our Value Prop to You

• Compensation with sign-on bonus, annual bonus plan, company equity, and benefits. Our builders are a critical part of our team, and we strive to reflect this through ownership and pay.
  • The base salary range for this role is between $90,000 to $100,000 and will be determined base on the candidate’s experience and qualification.
• Create life-changing impact for millions. The work you do will have an immediate and significant impact on millions of lives. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
• Environment for growth and learning. You will have the opportunity to build the next category-defining company with a tight-knit team, drive great impact, and gain exposure to all functions of the company. Here, you can flex multiple realms of your skills and creativity.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. We’re serious about our goals and move fast to deliver.
• Supporting your wellbeing. We provide benefits to allow you to do your best work:
  • Competitive medical, vision, dental, 401K, and life insurance plans.
  • Unlimited paid-time-off (PTO), 10 paid holidays, and paid parental leave. We want you to rest as hard as you work.
  • Paid company off-sites, meetups, and team bonding events. You’ll get to see everyone outside of their Zoom box.