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Business Specialist | Onboarding & Accounts

São Paulo, Brazil

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

About the role:

This position will manage and improve user-experience OKRs in BEES app journeys: account registration, “My Account” management, checkout, and post-order experiences.  

It will connect Product, Platform, BEES Care, and local teams to deliver initiatives that are on time, aligned to business goals, and measurable. It is expected to document work and process, using analytics to prioritize what to fix next. 

What you'll do:

  • UX OKRs & journey ownership: Manage and improve UX OKRs in account registration, My Account, checkout, and post-order flows within the BEES app; ensure goals, scope, and success metrics stay clear for leadership and partners. 
  • Cross-functional delivery: Partner with Product, Platform, BEES Care, and local teams to implement and optimize initiatives across these areas; resolve dependencies and keep decisions traceable. 
  • Project oversight: Tactically manage projects end to end: timelines, milestones, risks, and trade-offs; ensure delivery aligns with business priorities and UX outcomes. 
  • Documentation and knowledge sharing: Document active initiatives and running discoveries; identify bottlenecks, align stakeholders on status and decisions, and communicate progress and gaps clearly. 
  • Data-informed prioritization: Use analytical tools to pull data, validate hypotheses, and produce actionable insights that support roadmap and backlog conversations. 

What you'll need:

  • Data analysis proficiency: Comfortable with SQL and/or Python to explore metrics and support decisions (exploratory analysis, dashboards, or ad hoc pulls). 
  • Strong organization: Able to structure documentation, track multiple workstreams, and coordinate diverse stakeholders without losing the thread. 
  • Mindset: Willingness to learn, take initiative, and ownership of projects and metrics. 
  • Communication & collaboration: Clear written and spoken communication; able to work across multiple teams and regions in English and Spanish (nice to have). 

Nice to Have:

  • Experience managing customer-facing projects, preferably in digital or e-commerce environments and B2B environment. 
  • Experience with experimentation, funnel analytics, or care/support–product handoffs. 

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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