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Director of Product Operations

Remote

Join the ACI Learning Adventure!

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Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

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The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.

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Purpose-Driven Culture

At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

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Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

We’re looking for a Director of Product Operations who thrives on bringing clarity, connection, and momentum to complex environments. In this role, you’ll lead our Platform Operations, Project Management, and Customer Experience teams to deliver a seamless product journey—from vision to launch and beyond. You’ll play a key role in aligning our operational workflows with business goals, enabling our teams to do their best work and creating consistently great experiences for our users. This is more than a leadership role—it’s a chance to shape how we build, collaborate, and serve learners around the world. If you’re excited by the idea of making an impact at scale and empowering teams to succeed, we’d love to meet you.

What You'll Do

As Director of Product Operations, you’ll be the connective force behind our product strategy and its successful execution. Here’s how you’ll make a difference:

Lead with Purpose

  • Serve as a trusted advisor to our Chief Product & Technology Officer, helping translate strategic goals into operational success.
  • Develop and scale processes that make product development and customer experience more effective and efficient.
  • Align cross-functional teams to deliver work that supports our company’s broader mission.

Grow and Support High-Performing Teams

  • Lead and inspire the Platform Operations, Project Management, and Customer Experience teams.
  • Build a culture of curiosity, collaboration, and continuous learning.
  • Partner with Talent Acquisition to ensure every hire aligns with our values and strengthens our future.

Elevate Operational Excellence

  • Create and refine workflows that remove friction and increase transparency across departments.
  • Partner across the org to uncover inefficiencies and champion meaningful improvements.
  • Ensure timely, successful execution of product rollouts and support initiatives.

Champion the Customer Experience

  • Set up feedback loops that give our customers a real voice in how we build and improve.
  • Make customer insights a core part of product planning and service delivery.

Make Tools Work for People

  • Drive smarter automation and clear documentation across systems and processes.
  • Ensure our tech stack is aligned with evolving business and team needs.

What You'll Need (Requirements)

We’re looking for someone who brings a balance of strategic thinking, operational know-how, and people leadership. Here’s what will set you up for success:

  • 8–10+ years of experience in product operations, program management, or customer success—ideally in SaaS or e-learning.
  • A bachelor’s degree in Business, Operations, Product/Project Management, or a related field.
  • A track record of leading cross-functional teams to deliver high-impact work.
  • Hands-on experience with e-learning platforms, LMS systems, or complex enterprise software.
  • Familiarity with data tools like Looker, Tableau, or Power BI to inform strategy and performance.

What Will Make Us Love You

While not required, these qualities and experiences will make your profile stand out:

  • Experience leading automation or digital transformation efforts.
  • Proficiency with tools like Jira, Confluence, Asana, Salesforce, or Zendesk.
  • A customer-first mindset and history of weaving voice-of-customer insights into product decisions.
  • Comfort partnering with executive leadership and navigating complex, strategic conversations.

What We're Counting On From You

We’re outcomes-driven, and we want to give you clarity from day one. Here’s what success looks like in your first few months:

First 60 Days

  • Dive deep: Audit existing processes, tools, and performance metrics across product ops, project management, and CX.
  • Identify gaps and opportunities for quick wins and long-term improvements.
  • Prioritize: Build actionable plans for top 3 initiatives to drive momentum.
  • Define: Finalize a comprehensive roadmap and align it with product and business goals.
  • Empower: Roll out documentation processes and metrics to promote shared accountability.
  • Present: Share a clear vision for operational excellence with senior leadership.

Longer Term (By 90 Days and Beyond)

  • Standardize how work flows: Implement a consistent intake and prioritization model for projects.
  • Report with confidence: Launch monthly reporting to track delivery and support metrics.
  • Make an impact: Demonstrate real improvements, like reducing implementation time by 10–15%.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.

Pay range

$127,300 - $165,000 USD

Why ACI Learning is Your Next Big Move

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Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.

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Four weeks of paid parental or medical leave, so you can focus on what matters most.

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Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

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401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

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One free course each year after 90 days — advancing your skills is part of the job.

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Tuition assistance to support your continued education and professional growth.

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