Arrears Operations Specialist

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
 
Arrears Operations Specialist
As a Arrear Operations Specialist based in Amsterdam, you will join a newly formed team of professionals that evaluates and manages credit risk coming forth from Adyen’s growing suite of credit risk products. The team plays a critical role in developing and operating the arrears operations framework for (new) embedded financial products (e.g. Adyen Capital - Merchant Loans, Cash Advances). In close collaboration with Commercial, Product, and Legal teams, you will help scale Adyen’s arrears operations to the next level.

At this moment, the team is still in an early stage, offering ample room for growth in the coming years. We are looking for team players that are highly motivated, extremely innovative, and who take ownership and full control over their own workflows. As we operate globally, the team is part of an international team with diverse backgrounds and skill sets. 

Our ideal candidate has a strong problem solving mindset, is a great communicator and has in-depth knowledge to formulate strategic recommendations on policies, procedures and practices regarding arrears management.

What you’ll do

• Monitor and manage accounts in arrears across different financial products (e.g. SME loans and other financial products offered to enterprise businesses), implementing effective arrears management strategies to minimize losses
• Operate arrears procedures including write-offs, exception bookings, working with debt collection agencies and account termination procedures, while also refining and enhancing existing processes drawing on past experience
• Work closely with our customers in arrears to negotiate suitable repayment solutions for them (e.g. forbearance measures or special repayment plans), while ensuring legal and regulatory compliance
• Work with our credit underwriting analysts by informing them on trends in arrears management to improve the underwriting criteria
• Define new scalable and effective arrears operational policies and procedures in close collaboration with Product, Legal and Compliance for our different financial products;
• Report regularly to senior management about the effectiveness of arrears management procedures, identify problems and provide solutions
• Clearly explain Adyen’s arrears management practices to internal and external stakeholders, including regulators

Who you are

• You have a strong track record in arrears management within the financial/banking industry (3+ years) for different type of companies (strong plus for SMEs) and financial products
• You are familiar with the legal and regulatory framework for arrears management on financial products
• You are innovative, with strong problem-solving skills and able to define efficient and effective processes and procedures
• You effectively work with customers and colleagues across cultures and time zones
• You thrive in a dynamic environment, challenging the status-quo and ‘can-do’ mentality
• You have strong written and verbal communication skills
• You speak fluently English, any other languages is a strong plus
• University degree preferred in business law or finance

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.