Technical Operations (Contractor)

++Please note: This is a 4 to 5 month contract position.++

 AG1 is seeking a versatile, detail-oriented Technical Operations Contractor to cover critical technical tasks during a 4-month parental leave period. This role is designed for a self-starter who can seamlessly navigate a broad spectrum of operational responsibilities while working effectively within a team—from ensuring audit and compliance standards to managing complex email security protocols, supporting application integrations, and investigating incidents. We'd love to hear from you if you excel at blending technical precision with operational efficiency and thrive in a dynamic, collaborative environment.

WHAT YOU’LL DO

Email Authentication & Domain Security

Email Protocol Oversight:

• Oversee email authentication protocols, including SPF, DKIM, DMARC, BIMI, and MTA-STS.
• Coordinate verification records in OnDMARC and AWS-hosted zones for both domains and subdomains.

Domain Management & Threat Monitoring:

• Manage the creation and maintenance of domains and subdomains, including oversight of postmaster accounts.
• Utilize Brandtrust to monitor and update domain security measures, track threats from spoofed domains, and manage domain registration details.

Application and Integration Support

Support & Automation:

• Provide robust support for a range of applications, authentication systems, and integrations—including custom apps, API connections, and add-ons.
• Maintain and optimize automation workflows using Zapier and related tools to streamline business processes.
• Deliver top-level system administration support for additional key platforms (e.g., our intranet, shadow IT systems, and data compliance tools) as needed.

Issue/Event Investigation and Analysis

Incident Response & Analysis:

• Investigate security and user action incidents by analyzing related system configurations.
• Document, record, and report root cause findings to the appropriate stakeholders.
• Proactively review processes and controls as part of IT Audit Functions, recommending improvements for enhanced security and operational efficiency

WHAT WE'RE LOOKING FOR

• Proven experience in systems administration, audit, and compliance within Enterprise SaaS environments, ensuring secure and efficient platform management.
• Strong technical aptitude with email authentication protocols, domain security management, and API/integration support.
• Demonstrated ability to investigate and analyze security incidents, providing clear and actionable reports.
• Excellent problem-solving and communication skills, with a proven knack for process improvement.
• Develop and maintain clear, concise, and comprehensive technical documentation, including configuration documentation, system architecture overviews, and internal SOPs.
• Self-driven, adaptable, and comfortable managing multiple priorities in a fast-paced environment.

WHAT’S IN IT FOR YOU?

• Competitive and attractive hourly compensation
• A 100% remote working environment 
•  You will be part of a strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.