Sr Server Infrastructure Engineer- Req no- 1583, (Windows, VM ware, scripting)
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
As a Senior Server Infrastructure Engineer on our Demo Technical Services team, you'll design, install, implement, configure, upgrade, and optimize infrastructure, application systems and databases to support Altera's software demo and training environments. You’ll play a crucial role in managing technology for these systems and workflows.
- Direct interactions with internal clients - you'll know your customers well!
- Global 24/7/365 mission-critical systems
- On-call rotation
Key Responsibilities:
- Infrastructure & Environment Management: Establish and maintain virtualized demo/training environments, perform upgrades, and manage assigned tasks to meet functional requirements and customer expectations.
- Customer Focus: Develop direct relationships with internal clients, aligning with their business objectives and ensuring their needs are met.
- Quality Assurance: Conduct reviews, incorporate feedback, and ensure deliverables meet defined quality standards with minimal downtime and defects.
- Technical Support: Provide help desk support for infrastructure, software applications, and database issues.
- Continuous Improvement: Stay updated with company solutions, pre-release/prototype systems, and third-party products. Improve domain knowledge and streamline processes.
- Documentation & Training: Develop and maintain support materials, including training documents and system specifications. Conduct user-based training and document issues and resolutions.
- Team Contribution: Participate in on-call duties, contribute to team performance metrics, and engage in knowledge transfer to enhance team synergy.
- Programming/Scripting/Automation: Develop and maintain scripts and automation tools to streamline processes, enhance efficiency, and reduce manual intervention. Utilize languages such as PowerShell to automate repetitive tasks and improve system performance. Produce stable solutions for complex problems.
Qualifications
Academic and professional qualifications:
- Successful completion of a bachelor’s degree or relevant technical experience
Experience:
- 6+ years’ experience of utilization and administration of virtual environments (VMWare, Morpheus, Azure, SCVMM, Hyper-V, Citrix, Microsoft RDS, etc.)
- Windows and Linux platform experience
- Strong background in database management – Microsoft SQL, Oracle
- Networking, Active Directory, IIS, file sharing, firewall management
- Scripting / programming experience (strong preference for PowerShell)
- Altera / Veradigm / Allscripts product knowledge or experience, preferred
- Strong troubleshooting skills; technology problem solver
- Communication and documentation skills are key to success - ability to track steps and develop procedures, processes and best practices. Keep records of work performed for transition activities. Keeping teammates and leadership appraised of status. Anticipating what leadership needs and providing before requested. Keeping teammates & leadership up-to-date on project status.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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