Back to jobs

Rec ID 1686 - Associate Systems Support Engineer

Welcome to Altera! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Responsibilities

  • You will be responsible for managing and implementing software updates and patches specifically for Windows-based systems and Azure cloud environments.
  • Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support tickets and ensure proper notation of customer problems or issues
  • Communicate with product development department to improve on current design or to identify possible problems with design
  • Queue/ticket Management
  • Monitoring infrastructure and Application events
  • Level 1 troubleshooting, followed by escalation to SMEs or MS
  • Azure Fundamentals and Windows OS
  • Stay abreast of current technology in products, design changes, and new products offered

Qualifications 

  • Bachelor’s Degree in computer science/IT/Others
  • Any relevant IT certification would be a plus.
  • Proven experience in patch management for Windows systems, including SCCM deployment experience.
  • Familiarity with Azure cloud services and patch management in the cloud environment

Experience:

  • 2-3 years' experience
  • Manage and maintain the SCCM infrastructure, including servers, distribution points, and client settings
  • Configure SCCM deployments and collections to target specific groups of devices for patching.
  • Understanding of Win Server 2012, 2016 / Windows 10 environment
  • Understanding of Windows administration troubleshooting ( DNS , DHCP , IIS, Windows Cluster, Event Logs, PerfMon , Disk Management )
  • Intermediate Knowledge of SQL ( SQL Jobs , Select Query )
  • Knowledge on Azure fundamentals
  • Experience in working with remote support tools (RDP, GTA, PCAnywhere etc.)
  • Knowledge of ITIL framework (V3.0/V4.0 foundation certificate would be added advantage)
  • International support experience (preferably US or Europe i.e. good command over verbal and written English)
  • Knowledge/Experience on office applications, Word/Excel/PowerPoint/Team

 

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...

Select...
Select...
Select...
Select...
Select...

Altera has my consent to collect, store, and process my data for the purpose of considering me for employment and for a minimum of 1095 days thereafter. Privacy Policy

Select...

I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment. The organization is committed to compliance with the provisions of this nation's immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone that provides information to the organization with a good faith belief that the information provided is true. I understand that the organization may choose to obtain background information about me from a consumer reporting agency. Before requesting a report from a consumer reporting agency, the organization will ask for my authorization. I understand that if I refuse to provide such authorization, my application for employment will not be considered. I understand that this Employment Application is not an offer of employment. I understand that nothing contained in this Employment Application creates a contract between the organization and me for employment or any other benefit. No promises regarding employment have been made and I understand that no such promise or guarantee is binding upon the organization. I understand that if I am hired, I will be an employee "at will," meaning I am not hired for any definite length of time and either I or the organization can terminate my employment at any time for any or no reason. If employed, I understand and agree that the organization retains the sole right in its business judgment to modify, suspend, interpret, or cancel, in whole or in part, at any time, with or without any notice, any published or unpublished policy, practice, procedure, process, or benefit. If employed, I understand that I may be required to comply with federal and/or state Drug Free Workplace Laws and regulations. I understand and agree to comply with such laws. If employed, I understand that as a condition of employment that I may be required to agree to and sign the organization’s confidentiality, non-compete, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any confidentiality, non-compete, and/or other similar agreements that I may have already signed with current and/or former employers, or other potential conflict. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by , its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same.