Senior Customer Success Manager, EMEA

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3,800 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Winter 2024 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Enterprise Customer Success team at Amplitude is responsible for driving long-term value realization and ensuring the success of our largest and most strategic customers. Our team partners with leading enterprises across EMEA, helping them leverage data-driven insights to drive business outcomes.

As a trusted advisor, you will collaborate with executives and key stakeholders to align Amplitude’s analytics capabilities with their strategic goals. You will lead structured success planning, guide customers in prioritizing high-impact initiatives, and provide best practices to maximize adoption and return on investment.

The role is highly cross-functional, working closely with Sales, Product, Engineering, and Marketing to ensure that customers achieve measurable success throughout their lifecycle with Amplitude.

You thrive in a fast-paced environment, balancing proactive customer strategy with reactive problem-solving. You have a strategic mindset, strong organizational skills, and a passion for working with enterprise customers to drive measurable business impact.

As a Senior Customer Success Manager, you will:

• Develop and execute value-driven success plans for your portfolio of Enterprise customers (15-20 accounts), ensuring alignment with key business objectives.
• Partner with Account Executives to drive renewals and expansion by demonstrating Amplitude’s impact on key business KPIs.
• Leverage Gainsight and customer data to proactively monitor account health, surface risks, and identify strategic opportunities.
• Deliver executive business reviews (EBRs) that showcase measurable value, align on priorities, and drive continued investment in Amplitude.
• Guide customers in prioritizing analytics initiatives that drive actionable insights, supporting teams in activation, experimentation, and optimization efforts.
• Champion the voice of the customer, advocating for feature requests and collaborating with Product & Engineering to influence Amplitude’s roadmap.
• Continuously innovate in managing an Enterprise portfolio, sharing best practices to scale efficiency and impact.

You'll Have:

• Previous experience in Customer Success, Technical Account Management, or a similar relationship-driven role, managing enterprise accounts.
• Experience leading strategic success planning, conducting EBRs, and driving customer impact through structured programs.
• Familiarity with Gainsight and experience working within data, analytics, or martech is a plus.
• Strong account planning and prioritization skills, with a structured approach to managing a portfolio.
• Ability to learn and articulate a highly technical product, helping customers uncover insights that drive business growth.
• Curiosity, adaptability, and a problem-solving mentality, thriving in a fast-moving environment.
• Fluency in French and English.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility shape the way we work—we’re tenacious in the face of challenges, we take initiative, and we operate with empathy and openness.

The Product: Amplitude is a leading digital analytics platform that helps companies capture reliable data, uncover insights into customer behavior, and take action faster. Our platform empowers businesses to optimize their digital experiences and drive measurable growth.

We care about the well-being of our team: We offer competitive pay, benefits, and wellness programs to support our Ampliteers in their personal and professional growth.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

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