Senior Analyst, Professional Services Operations

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Senior Professional Services Operations Responsibilities

• Be a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business
• Works with regional professional services leaders and finance to design, implement and manage high quality and accurate forecasting, planning and budgeting processes that are integrated with other planning processes employed within the firm.
• Partners with regional professional services leaders to identify and drive process improvements.
• Ensures data, reports, and other internal intelligence tools are provided to stakeholders.
• Works with finance, sales and the PS leadership to ensure effective use and adoption of a PS solution for time tracking, and bookings..
• Provide data-driven insights on key performance indicators (KPI) and standardized business metrics, particularly at quarter end for IC compensation measures
• Establish baseline metrics/reports to support the development of new practices and goals, as necessary
• With direction from Director, PS Ops, lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning
• Partner with PS management team to drive business continuity, unblocking teams when required.
• Time card, expense entry and training compliance; drive timely entry of billable time and expenses across the engagement teams
• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.
• Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.

Senior Professional Services Operations Requirements

• Experience in building and maintaining effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities.
• Experience with basic system administration and knowledge of applications including: Workday and Salesforce – Anaplan would be a huge plus.
• Exceptional quantitative and spreadsheet skills
• Excellent written and verbal communication skills
• Self-starter that knows how to operate in ambiguity and prioritize task and resources
• Excellent problem solving, project management, interpersonal and organizational skills

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.