Senior Customer Success Business Partner

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

• Portfolio Management: Maximize customer ROI and ensure contract renewals.
• Primary Contact: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
• Team Collaboration: Work with account management teams and internal resources to execute account strategies.
• Opportunity Identification: Spot opportunities to generate sales pipeline and grow accounts.
• Customer Connection: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.

• Experience: Proven experience in: Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
• Communication: Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
• Technical to Business Translation: Ability to analyze technical concepts, translate them into business terms, and explain these complex technical concepts in business-friendly terms to customers and internal stakeholders.
• Software Knowledge: Understanding of software development processes and design methodologies.
• Leadership & Project Management: Experience leading cross-functional teams to address and resolve customer needs or projects.
• Customer Focus: Strong customer-first mentality.
• Proactive Management: Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
• Prioritization & Composure: Ability to manage multiple priorities and remain calm under pressure.

• Languages: Fluency in French and English
• Planning & Modelling: Experience is a plus.
• Expertise: Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
• Technology Utilization: Proficiency in leveraging technology to manage customer portfolios.

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.