Director, Partner Experience

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Director, Partner Experience 

Location: San Francisco/Sam Ramon/Bay Area 
 

About the Role 

We’re seeking a strategic and collaborative Director of Partner Experience to lead programs and operations that ensure an exceptional experience for Anaplan’s global partner ecosystem. 

 

This role will drive critical initiatives including management of our PRM platform and partner portal, partner feedback programs, operational excellence across partner programs, and the launch of our Partner-Built Applications Program. You’ll work cross-functionally with partner sales, marketing, operations, product, enablement, and executive leadership to deliver scalable, impactful outcomes that empower our partners and fuel Anaplan’s growth. 

 

Key Responsibilities 

• Lead and develop the Partner Experience team to deliver on strategic and operational priorities. 

• Oversee Anaplan’s PRM platform and partner portal strategy, roadmap, and administration to ensure a seamless, modern, and scalable partner experience. 

• Design and manage partner feedback initiatives, including recurring surveys and advisory councils. 

• Support the launch and ongoing evolution of the Partner-Built Applications Program, including intake, enablement, governance, and go-to-market readiness. 

• Drive the evolution of Anaplan’s partner programs to enable, motivate, and recognize partners across a range of go-to-market motions. 

• Champion operational excellence, designing and optimizing partner processes to improve scalability, efficiency, and transparency. 

• Own governance processes for program changes and cross-functional alignment to deliver a consistent, high-quality partner experience. 

• Collaborate with regional partner leaders to balance local needs with global consistency. 

• Define and track key partner experience metrics, reporting on impact and informing strategy. 

• Serve as a strategic thought partner to the VP of Partner Strategy & Operations and the broader Alliances leadership team. 

 

What We’re Looking For 

• 10+ years of experience in partner programs, partner operations, or partner experience roles, ideally in SaaS or enterprise software. 

• Proven leadership experience managing teams and cross-functional initiatives. 

• Strong understanding of partner business models (e.g., resell, services, ISV, OEM) and go-to-market motions. 

• Experience managing PRM systems, partner portals, and related partner technology. 

• Demonstrated ability to design and run structured partner feedback programs. 

• Track record of driving operational improvements at scale, with strong process design and optimization skills. 

• Excellent communication, stakeholder management, and change leadership skills. 

• Analytical mindset with experience defining and tracking KPIs. 

• Ability to navigate complex, matrixed organizations and build strong cross-functional relationships. 

 

Why Join Us? 

• Make a direct impact on the growth and success of Anaplan’s partner ecosystem. 

• Lead high-priority, high-visibility initiatives that shape the partner experience. 

• Collaborate with a global, talented team dedicated to delivering customer value and partner success. 

• Thrive in a culture that values transparency, innovation, accountability, and collaboration. 

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.