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Sales Director, London

London Gallery

SALES DIRECTOR, LONDON

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

This role manages and cultivates a book of business while leading a sales team to measurable goals and overseeing gallery operations. The Sales Director operates as a knowledgeable and engaging brand ambassador for APPARATUS, driving sales generation and client engagement while ensuring delivery of the best possible client experience. This is an in-person role based in our London Gallery.

 

RESPONSIBILITIES

Sales Leadership and Team Management

  • Provides senior-level leadership and directly manages a client-focused sales team.
  • Ensures successful team performance to sales targets and established KPIs.
  • Gives team members thoughtful and helpful coaching/feedback that results in action and measurable improvement.
  • Drives operational effectiveness of entire team to ensure accurate and timely information sharing internally and externally.
  • Develops deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and coach team to consistently effective results.

Business Development and Client Engagement

  • Accountable for all aspects of sales generation, client engagement, and revenue growth within territory.
  • Represents APPARATUS at industry events, openings, and networking opportunities throughout the year, acting as a clear representative of the brand and engaging with the design community.
  • Ensures consistent deployment by the sales team of APPARATUS-approved client engagement activities to grow business including follow-ups, thank you notes, re-engagement correspondence, micro-events, and studio visits.
  • Effectively monitors and communicates updated order timelines, possible delays and deliveries to relevant team members and clients.

Gallery Operations and Brand Standards

  • Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed.
  • Partners with headquarters team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
  • Partners with Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building.
  • Ensures implementation and upkeep of headquarters policies and procedures.

Product Knowledge and Strategic Communication

  • Develops and maintains the highest level of aesthetic and technical knowledge about the APPARATUS collections, customization options and specifications.
  • Acts as a trusted liaison and conduit of information with headquarters leadership.
  • Applies brand language and ethos to lead a team focused on client experience and positive engagement.

QUALIFICATIONS

  • Bachelor's degree or equivalent experience, with minimum 6-8 years sales experience in the interior design industry and/or with luxury products.
  • Prior experience managing a team in a similar leadership role.
  • Experience working with a variety of clients and stakeholders with a high value placed on elevated service.
  • Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
  • Proven ability in a high-paced environment that values consistency, efficiency and excellence.

SKILLS

  • Able to motivate and inspire a team and drive measurable results.
  • Clear and concise verbal and written communication skills.
  • Knowledge and interest in interior design, architecture and textiles.
  • Strong aesthetic skills with a keen eye for detail.
  • Excellent time-management skills, independent drive and the ability to work well under pressure or in the midst of competing priorities.
  • Solutions-based thinker with a consistently positive attitude, displayed both as an individual and within a collaborative team of peers, directors and senior leadership.
  • Ability to foster open communication, accept delegation, manage up, effectively respond to feedback and proactive in seeking support and help when needed.
  • Places excellence in experience at the forefront of communications and interactions.
  • Desire to be a part of a team, flexible, and has the ability to pivot as needed to accomplish company goals.
  • Proven record of attracting, developing, and retaining talented people.
  • Able to be trusted with sensitive, confidential and proprietary information.

WORK SCHEDULE

  • Full-time gallery hours
  • Longer hours and weekend availability as needed

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

  • Regular check-ins
  • Annual performance review

 

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K.

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Controller’s data protection officer is Rebecca Daly, who can be contacted at rebecca.daly@apparatusstudio.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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APPARATUS ("Company", "we" or "us") has issued this California Privacy Notice to describe how we handle Personal Information that we collect and process about job applicants who are residents of California (collectively referred to as "you") applying for a job at or working for APPARATUS.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at hr@apparatusstudio.com

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

When making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:  

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We may also process Sensitive Personal Information relating to you. The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, or sexual orientation ("Sensitive Personal Information"). We do not sell Sensitive Personal Information collected under this Notice.

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