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Gallery Associate Part-Time, London

London Gallery

GALLERY ASSOCIATE PART-TIME, LONDON

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

The Gallery Associate serves as the first point of contact for visitors to our London gallery, embodying the APPARATUS brand through exceptional client service and deep product knowledge. This role is critical in creating memorable brand experiences, facilitating client connections, and maintaining the gallery's operational excellence while supporting the broader sales team's objectives.

 

RESPONSIBILITIES

Client Experience & Brand Representation

  • Serve as an initial point of contact for visiting clients, vendors, and colleagues.
  • Set a high standard of on-brand warmth and professionalism in welcoming visitors into the space.
  • Develop a deep knowledge of and become an expert in APPARATUS product and brand story.
  • Conduct tours of the galleries and studio space for clients, sharing product and brand knowledge in an engaging way.

Client Relationship Management

  • Ensure details of guests are recorded to connect them with the appropriate Account Manager, if available connecting clients with Account Managers with in-person introductions.
  • Provide client follow-up with post-tour emails including tear sheets, digital catalog, and Account Manager in CC.
  • Track gallery foot traffic daily.
  • Provide phone support; assist callers with essential questions about the brand and product including brand history, collections, finishes, pricing, lead times.

Operational Support

  • Consistently seek to assist the APPARATUS team with client needs and in developing and delivering solutions to maintain the highest level of client experience.
  • Manage general opening and closing duties -- preparing for showroom walk-throughs, lighting levels, object/furniture placement, incense burning.
  • Maintain stock levels of finish samples, incense, waters, cleaning and guest restroom products.

QUALIFICATIONS

  • Proven showroom, sales, or sales assistant experience or similar client-facing role.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Demonstrated ability to communicate clearly and effectively both digitally and in-person.
  • Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
  • Administrative or interior design assistant experience helpful.

SKILLS

  • Strong aesthetic and presentation skills with a keen eye for detail.
  • Excellent verbal and written communications skills and a desire to learn and deliver on-brand APPARATUS communication and presentation standards.
  • Curious and resourceful approach to learning.
  • Strategic and solutions-based thinker.
  • A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

WORK SCHEDULE

  • Part-time gallery hours (~3 days/week)
  • Saturday shifts required.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

  • Regular check-ins.
  • Annual performance review.

This is a part-time position with competitive compensation. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K.

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When you apply to a job on this site, the personal data contained in your application will be collected by APPARATUS LLC (“Controller”), which is located at 124 West 30th Street NY, NY 10001 and can be contacted by emailing info@apparatusstudio.com.

Controller’s data protection officer is Rebecca Daly, who can be contacted at rebecca.daly@apparatusstudio.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at rebecca.daly@apparatusstudio.com. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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APPARATUS ("Company", "we" or "us") has issued this California Privacy Notice to describe how we handle Personal Information that we collect and process about job applicants who are residents of California (collectively referred to as "you") applying for a job at or working for APPARATUS.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at hr@apparatusstudio.com

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

When making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:  

  • Identification data – such as your name, gender, photograph, date of birth, Staff Member IDs.
  • Contact details – such as home and business address, telephone/email addresses, emergency contact details.
  • Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.
  • Background information – such as academic/professional qualifications, education, CV/résumé, criminal records data (for vetting purposes, where permissible and in accordance with applicable law).

 

We may also process Sensitive Personal Information relating to you. The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, or sexual orientation ("Sensitive Personal Information"). We do not sell Sensitive Personal Information collected under this Notice.

If you are applying for a role at Company, then we collect and use your Personal Information primarily for recruitment purposes – in particular, to determine your qualifications for employment or engagement as an independent contractor and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally managing the hiring process and communicating with you about it.

If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Staff Member record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.