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Client Manager, London

London Gallery

CLIENT MANAGER, LONDON

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

 

This role manages and cultivates client relationships and a corresponding book of business within a specific territory. The Client Manager serves as the primary contact for interior designers, architects, end-users and purchasing agents, requiring a high degree of aesthetic and technical knowledge and elevated communication ability to manage these relationships effectively. This is an in-person role based in our London Gallery.

 

RESPONSIBILITIES

 

Client Relationship Management and Business Development

  • Serves as primary representative of APPARATUS in allocated sales territories.
  • Develops deep knowledge of and effectively shares APPARATUS product and brand story to drive client engagement and sales.
  • Consistently executes approved brand activities to grow business in territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
  • Represents APPARATUS with elevated presentations for clients to walk them through collections including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions.
  • Provides consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.

 

Sales Process and Order Management

  • Manages client orders efficiently through the sales process and in the utilization of Salesforce including quoting, invoicing, billing, order completion and shipping.
  • Manages client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.
  • Provides follow-up care and problem-solving as needed.
  • Performs to established KPIs through company-directed tasks and activities to achieve goals.

 

Gallery Operations and Brand Standards

  • Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed.
  • Partners with the London Sales team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
  • Partners with Gallery Director and Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building.
  • Ensures implementation and upkeep of headquarters policies and procedures.

 

Business Analysis and Sales Support

  • Utilizes reporting to manage book of business, recognizes areas of opportunity and partners with leadership to create and deploy outreach strategies to optimize sales in territory.
  • Consistently seeks to support the global APPARATUS sales team with client needs by developing and delivering solutions to maintain the highest level of client experience and reaching monthly and yearly sales goals.

 

QUALIFICATIONS

  • 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
  • Proven ability to develop and maintain ongoing client relationships.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Proven ability in a high-paced environment that values consistency, efficiency, and excellence.

 

SKILLS

  • Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
  • Excellent verbal and written communications skills.
  • Able to build rapport quickly and effectively with different personalities.
  • Curious and resourceful approach to learning.
  • Comfortable with a majority computer-based workload and the need for accuracy.
  • Strong aesthetic and presentation skills, with a keen eye for detail.
  • Strategic and solutions-based thinker.
  • A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

 

WORK SCHEDULE

  • Full-time gallery hours
  • Longer hours and weekend availability as needed
  • Travel as needed

 

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

  • Regular check-ins.
  • Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K. without sponsorship.

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Controller’s data protection officer is Rebecca Daly, who can be contacted at rebecca.daly@apparatusstudio.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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APPARATUS ("Company", "we" or "us") has issued this California Privacy Notice to describe how we handle Personal Information that we collect and process about job applicants who are residents of California (collectively referred to as "you") applying for a job at or working for APPARATUS.

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with applicable law. This Notice sets out the Personal Information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it. The California Consumer Privacy Act of 2018, including the California Privacy Rights Act of 2020 and any regulations promulgated thereunder (“CCPA”), provides California residents with specific rights regarding their Information. This Notice, which applies only to California residents, describes your rights under the CCPA, explains how you may exercise your rights, and provides an overview on the types of Personal Information we collect.

When appropriate we will provide a “just in time” notice or notice at collection to cover any additional processing activities not mentioned in this document.

If you have any comments or questions about this Notice, please contact us at hr@apparatusstudio.com

The CCPA defines “Personal Information” as information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Data that has been de-identified, anonymized, or aggregated, or that otherwise cannot reasonably be related back to a specific person, is not considered Personal Information.

When making an application for employment or engagement with Company, we may process Personal Information about you and your dependents, beneficiaries and other individuals whose Personal Information has been provided to us.

The types of Personal Information we may process include, but are not limited to:  

  • Identification data – such as your name, gender, photograph, date of birth, Staff Member IDs.
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  • Employment details – such as job title/position, office location, employment contract, performance and disciplinary records, grievance procedures, sickness/time-off records.
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We may also process Sensitive Personal Information relating to you. The CCPA’s definition of Sensitive Personal information includes social security, driver’s license, state ID, or passport number; racial or ethnic origin; union membership; biometric information; and personal information concerning health, or sexual orientation ("Sensitive Personal Information"). We do not sell Sensitive Personal Information collected under this Notice.

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If you are accepted for a role at Company, the information collected during the recruitment process may form part of your ongoing Staff Member record.

If you are not successful, we may still keep your application for internal reporting and to allow us to consider you for other suitable openings within Company in the future.