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Senior Accounts Payable Representative

Charlotte, NC

 

The Senior Accounts Payable Representative is responsible for overseeing the accounts payable process for a transportation brokerage company, ensuring timely and accurate payment of carrier invoices. This role serves as a subject matter expert, assists with complex payment issues, resolves discrepancies, supports process improvements, and partners with Billing, Carrier Relations and Finance to ensure compliance with company policies and contractual agreements.

We are looking to grow our Accounts Payable department while continuing to provide exceptional customer service to our customers, carriers, agents, and employees. We are seeking a dedicated professional who thrives in a fast-paced environment, values accuracy and accountability, and is committed to building strong relationships through timely and effective communication. The ideal candidate is self-motivated, collaborative, and able to maintain productivity and deliver outstanding service in both work environments.

This is a hybrid position.

 

Responsibilities:

· Answer carrier questions regarding payments via phone and email

· Monitor aging reports and ensure invoices are processed within established payment terms

· Assist with ACH and check payment processing

· Overseeing the AP Representatives and assisting them with questions

· Research missing or unpaid invoices

· Review freight invoices against rate confirmations, contracts, and supporting documentation

· Research and resolve invoice discrepancies, payment holds, duplicate payments, overpayments, and unauthorized deductions

· Coordinate with carriers, vendors, brokers, and internal departments to resolve payment issues

· Investigate detention, layover, lumper, accessorial, and freight charge disputes

· Verify supporting documentation, including Proofs of Delivery (PODs), Bills of Lading (BOLs), carrier invoices, ELD logs, and rate confirmations when necessary

· Review deductions, chargebacks, and carrier fines to ensure they align with contractual terms and company policies

· Respond to internal and external payment inquiries professionally and promptly

· Identify opportunities to improve AP workflows, controls, and efficiencies

· Train and mentor Accounts Payable team members on policies, procedures, and best practices

 

Requirements:

· Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred but not required

· Accounts Payable experience, preferably within transportation, logistics, freight brokerage, or supply chain preferred but not required

· Strong communication and customer service skills

· Ability to prioritize multiple tasks in a fast-paced, high-volume environment

· Accuracy and attention to detail

· Experience working with transportation management systems (TMS)

· Proficiency in Excel, Outlook, Microsoft Teams, Front, and Microsoft Office

 

Preferred Qualifications:

· Experience with payment processing

· Customer service experience

· Leadership or mentoring experience

 

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