Director of Human Resources & Benefits Service Delivery

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People. 

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are. 

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

If you are interested in working in a people-centric, global organization, apply below.

The Director of HR & Benefits Service Delivery oversees and optimizes HR operations, ensures seamless service delivery for our clients, and drives efficiency through technology, process improvements, and strategic leadership.

Reporting directly to the SVP of HR & Benefits Service Delivery, the Director of HR & Benefits Service Delivery will be responsible for leading multiple teams across the globe.

Key Functions

• Provide global leadership and guidance for Human Resources client-based support team and strategies including onboarding, employment contracts, benefits, and client employee terminations/separations across the globe.
• Directly supervise the Senior HR Service Delivery Managers in all regions and provide overall support to the global team of HR Service Delivery and Benefits Consultants across the globe
• Serve as a management point of escalation for clients in HR-related matters
• Ensure goals are met in areas including customer satisfaction, risk, quality, team and individual performance.
• Provide management support to senior Operations leadership, including strategic planning, preparing reports performance, and supporting risk management.
• Collaborate with peers, leadership, and internal teams across the organization for operational and strategic initiatives and improvements.
• Responsible for overseeing Global employee benefits programs, including health insurance, retirement plans, wellness initiatives, and other compensation-related perks. 
• Oversee strategic benefits plans to attract and retain talent, ensure compliance with regulations, and manage vendor relationships to optimize costs and employee satisfaction. 

Required Skills and Experience:

• Bachelor’s degree in human resources, Business Administration, etc. is required. Master’s or advanced degree or certification is preferred.
• 10+ years’ experience in Global Human Resources and Benefits in a multi-level leadership capacity. Experience in an external, global client-facing role or HR Outsourcing is ideal.
• Strong client empathy, a deep understanding of value drivers, and passion for solving complex business problems
• Experience in process improvement and project management.
• Able to work collaboratively across teams and departments to build strong relationships and trust.
• Analytical mindset with a data-driven approach to problem-solving
• Exceptional organization skills and ability to manage multiple priorities
• Strong analytical skills, industry knowledge, and the ability to align benefits programs with overall business objectives.

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer 

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
  
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas will not tolerate discrimination or harassment based on any of these characteristics. Atlas encourages applicants of all ages.

Atlas will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

Hiring decisions are based upon Atlas’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.

This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.

Atlas will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communication that pretends to be from Atlas from any other email address. Atlas will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas.