Senior Product Analyst

Austin, TX

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the team

The Auctane Strategy & Insights team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane e-commerce products, our parent company (Stamps.com), and external partners.  These responsibilities are delivered through the definition & refinement of the company’s Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and, when applicable, implementing) actions to drive improved performance. Also, the Strategy & Insights team partners with stakeholders from across the business to guide strategic planning and decisions through the use of external market research and trends from the analysis of internal data.

About the role

Auctane is looking for a Product Analyst to join our growing analytics team. As a Product Analyst you will help to ensure that the business is making data driven decisions during all aspects of the product life cycle. You will work closely with designers, product managers, and engineers. The Data, Insights, and Pricing team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane e-commerce products and external partners. These responsibilities are delivered through the definition & refinement of the company’s Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and, when applicable, implementing) actions to drive improved performance. The Strategy & Insights team partners with stakeholders from across the business to guide strategic planning and decisions through the use of external market research and trends from the analysis of internal data. 

What will you be doing?

  • Embed with product teams as a trusted partner, uncovering new ways to improve the product and drive growth
  • Support a data-driven product development culture by driving the definition, tracking, and operationalizing of user product analytics tied to company-level metrics
  • Create easy-to-interpret analysis and visuals, summarizing actionable findings in detail and engaging stakeholders enough to consider your data-backed insights
  • Plan, develop, and own our rapidly growing user product analytics function

What are we looking for?

  • Bachelor’s Degree or equivalent years of experience.
  • 6+ years of experience in a quantitative role navigating highly ambiguous environments, ideally as a product analyst at an enterprise software company or strategic insights organization
  • Advanced SQL skills, including complex queries, optimization techniques, and data manipulation
  • Excellent communication skills with the demonstrated ability to communicate with product managers, designers, engineers, and stakeholders alike
  • Experience in defining, implementing, and operationalizing new feature and product-level metrics from scratch
  • Provided strategic product insights that extend beyond standard statistical analysis

Skills and Knowledge:

  • Business acumen is required - understanding the levers to pull to produce growth and associated risks.
  • Strategic Bias - weighing scale vs. expediency, and can identify opportunities and risks within existing systems.
  • Ability to clearly and concisely communicate results and insights to management and directors.
  • Able to effectively combine quantitative data and qualitative information to communicate the “So What” of a situation to drive actionable insights.
  • Passion for customers and interest in eCommerce.

What will make you stand out?

  • A solid, demonstrable understanding of Google’s Cloud Platform, Customer Data Platforms (Segment), and LookML
  • Excellent analytical skills with the ability to interpret complex data and distill findings into actionable insights
  • An ability to make progress at a fast pace, carrying others along with you in an environment with multiple opinionated stakeholders

The tech

  • SQL
  • Segment
  • Looker/Tableau
  • Microsoft Excel
  • Google Docs
  • Python is a plus

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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