Senior Salesforce System Administrator

Job Overview:

A Salesforce System Administrator is responsible for managing user accounts, configuring and customizing the platform, ensuring data integrity, and implementing security measures. They provide technical support, conduct training sessions, and collaborate with stakeholders to optimize the system for business needs. Additionally, they stay current with Salesforce updates and continuously enhance the platform to improve business processes.

What you will do:

• Troubleshooting & Debugging: Diagnose and resolve complex issues, including troubleshooting Apex code and using debugging tools to identify root causes of bugs in configurations or integrations.
• Understanding Business Processes: Work closely with stakeholders to understand and optimize complex business workflows, ensuring that Salesforce aligns with organizational goals.
• Customization & Configuration: Customize Salesforce to meet business requirements, including creating and updating objects, fields, record types, page layouts, and validation rules.
• Automation: Implement and manage advanced process automation using Flow, Process Builder, Approval Processes, and other automation tools.
• Incident & Change Management: Adhere to and promote best practices for incident and change management to ensure smooth platform operations and compliance.
• Data Management: Oversee data quality, implement best practices for data hygiene, and perform data imports, exports, and manipulation as needed.
• Impact Analysis: Assess the impact of proposed changes on configuration, automation, integrations, and business workflows to ensure minimal disruption to end users.
• Mentorship & Team Support: Provide guidance, mentorship, and training to teammates, fostering skill development and enhancing overall team effectiveness.
• Integrations: Collaborate with cross-functional teams to connect Salesforce with other business systems using integration tools and third-party applications.
• Compliance & Security: Maintain system security protocols, ensure data compliance with regulatory requirements, and uphold ITGC controls.
• Continuous Improvement: Stay current with Salesforce releases and industry best practices, recommending new features and functionalities to enhance the platform.

What we are looking for:

• Education: Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).
• Experience:
  • Minimum of 5 years of Salesforce Administration experience, with at least 2 years in a senior or lead role.
  • Proven expertise in troubleshooting and problem-solving complex issues within Salesforce environments.
  • Hands-on experience with Salesforce Flow, Process Builder, and other automation tools.
  • Experience with Apex debugging and third-party integrations.
• Certifications: Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certification preferred.
• Skills:
  • Exceptional troubleshooting and debugging abilities.
  • Strong understanding of incident and change management principles.
  • Effective communication and collaboration skills for cross-departmental interactions.
  • Proficiency in SQL, SOQL, or similar data query languages.
  • Ability to mentor teammates and provide ongoing support for day-to-day requests and projects.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401k Match up to 4% 
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.