Senior Director of Product Design

Job Overview:

We're seeking a Head of Product Design to transform how businesses manage their financial operations through breakthrough user experiences at AvidXchange. As the senior most leader of Product Design, you'll report directly to the Chief Product Officer and lead AvidXchange's design organization, including product designers, researchers, and content designers. This cross-functional leadership role focuses on influencing roadmap direction, evolving platform-wide design strategy, and deepening partnerships with Product, Engineering, and Customer Experience to align user experience with business outcomes.

The ideal candidate is a strategic design leader who can analyze customer behaviors, identify opportunities, and transform experiences in a fast-paced environment. You should excel at working with executives to create visionary, customer-focused solutions while inspiring a high-performing team through changing priorities and complex challenges. This high-profile position requires outstanding communication skills, strategic thinking, and the ability to scale design impact across the organization.

What you'll do:

Strategic Leadership

• Serve as the organizational thought leader for user experience design and strategy
• Define and champion UX vision that aligns with business objectives and customer needs
• Guide cross-functional teams in transforming customer insights into impactful product features

Team Leadership & Development

• Lead and inspire a team of product design professionals
• Foster a collaborative learning environment that encourages creative problem-solving
• Build high-performance design teams through mentorship, coaching, and professional development
• Establish design best practices and methodologies across the organization

Customer-Centric Innovation

• Champion a customer-first approach to all design decisions and product development
• Drive product innovation by deeply understanding and advocating for customer needs
• Implement human-centered design methods to ensure solutions resonate with users
• Translate user research and insights into actionable design strategies

Cross-Functional Collaboration

• Build strong relationships across product, engineering, marketing, and business teams
• Facilitate effective communication and collaboration to achieve shared business goals
• Present design strategies and recommendations to executive leadership
• Partner with stakeholders to ensure design excellence throughout the product lifecycle

What we're looking for:

• 15+ years UX design experience with 5+ years managing design leaders in high-growth, multi-product environments
• Proven track record building and scaling design teams while maintaining performance standards in fast-paced settings
• Experience leading UX organizations within large product companies, with demonstrated ability to consider cross-product impact
• Expertise in UI design, information architecture, and user-centered design processes; ability to make strategic recommendations from quantitative and qualitative insights
• Strong cross-functional influence and collaboration skills to deliver results across organizational boundaries
• Excellent communication and presentation abilities across all organizational levels
• Monthly travel required for remote leaders to our Charlotte HQ
• Experience leading design for enterprise or SaaS products. 
• Experience with service design or directing design teams on complex problems at a systems/service level. 
• Experience enabling Enterprise-wide design thinking practices. 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• BrightDime Financial Wellness Tool, offered free to teammates 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.