Sales Operations Supervisor

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Job Summary
The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures the efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. A person in this role must be proactive in identifying process improvements, skilled in data-driven decision-making, and committed to coaching and developing a high-performing team.

The ideal person in this role thrives in a fast-paced environment, effectively manages multiple priorities, and is confident in providing mentorship, performance feedback, and strategic direction to their team of coordinators. They bring a growth mindset, a solution-focused approach, and a strong sense of professional maturity, ensuring their team continuously improves and adapts to the evolving needs of the business.

DUTIES AND RESPONSIBILITIES
Operational Leadership & Process Optimization
•    Oversee daily operations of the sales Operations team to ensure optimal resource utilization and adherence to BDA policies and procedures.
•    Drive process improvements to enhance efficiency, accuracy, and overall team performance.
•    Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data-driven insights.
•    Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration.
•    Maintain strong organizational skills to manage multiple tasks effectively while ensuring timely execution.

Team Development & Performance Management
•    Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations.
•    Conduct performance evaluations and set clear, measurable goals aligned with company objectives.
•    Foster a culture of accountability by clearly defining KPIs and holding employees responsible for their performance.
•    Act as a problem solver, proactively identifying workload challenges, interpersonal conflicts, or performance concerns and addressing them appropriately.
•    Develop employees by encouraging a growth mindset and commitment to ongoing professional development.

DUTIES AND RESPONSIBILITIES
Operational Leadership & Process Optimization
•    Oversee daily operations of the sales Operations team to ensure optimal resource utilization and adherence to BDA policies and procedures.
•    Drive process improvements to enhance efficiency, accuracy, and overall team performance.
•    Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data-driven insights.
•    Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration.
•    Maintain strong organizational skills to manage multiple tasks effectively while ensuring timely execution.

Team Development & Performance Management
•    Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations.
•    Conduct performance evaluations and set clear, measurable goals aligned with company objectives.
•    Foster a culture of accountability by clearly defining KPIs and holding employees responsible for their performance.
•    Act as a problem solver, proactively identifying workload challenges, interpersonal conflicts, or performance concerns and addressing them appropriately.
•    Develop employees by encouraging a growth mindset and commitment to ongoing professional development.

Collaboration & Strategic Execution
•    Partner with Sales Leaders to align Sales Operations strategies with overall business goals.
•    Support Operations Leadership in the execution of Wildly Important Goals (WIGs) and company initiatives.
•    Serve as a backup resource to assist coordinators when necessary, ensuring smooth team operations.
•    Adapt quickly to changes and shifting priorities, demonstrating an ability to embrace change and guide the team through transitions.

JOB SKILLS AND TRAITS
Required Behaviors & Attributes
•    Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative. Actively seeks opportunities to develop new skills and progress within the company.
•    Solution Focused: Approaches challenges with a positive mindset and proactively resolves issues. Deals effectively with conflict while assuming positive intent from others.
•    Professional Maturity: Acts as a self-starter who is respectful, transparent, and cooperative. Maintains professionalism and accountability in all interactions.
•    Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast-paced environment by embracing new processes and challenges.

Core Skills & Experience
•    Time Management & Ability to Prioritize: Effectively plans and executes tasks while meeting deadlines. Demonstrates an ability to juggle multiple priorities without compromising quality.
•    Organized: Maintains a structured approach to work, ensuring clear and systematic documentation and process management.
•    Quality of Work & Attention to Detail: Consistently delivers thorough and accurate work that meets high standards. Critical for managing complex order processes and ensuring seamless execution.
•    Customer Service Oriented: Prioritizes customer satisfaction by understanding and addressing the needs of both internal teams and external clients. Demonstrates empathy, clear communication, and prompt resolution of issues.
•    Technical Proficiency: Proficient in using industry tools such as Salesforce and Microsoft Suite (Excel, PowerPoint, Outlook, Teams), along with other relevant software for efficient order management, data analysis, and reporting.
•    Sales Oriented: Possesses the ability to influence decisions and negotiate effectively, even within an operational role. Demonstrates a mindset geared toward driving results and contributing to overall sales objectives.

Experience Requirements
•    1-2 years of experience in Sales Operations or a similar role.
•    1-2 years of leadership experience managing a team of three or more employees.
•    Experience with CRM and ERP systems (Salesforce and Oracle E-Business Suite preferred but not required).