Sales Operations Manager

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Job Summary
The Sales Operations Manager is responsible for leading a high-performing Sales Operations team, ensuring operational excellence, and driving collaboration with Sales to optimize efficiency, accuracy, and scalability. The ideal person in this role is a proactive leader with strong analytical skills, a passion for process improvement, and a commitment to building and developing talent.

A successful Sales Operations Manager thrives in a fast-paced environment, excels at balancing multiple priorities, and takes an ownership mindset in solving complex challenges. They will drive the team toward achieving measurable KPIs, fostering a culture of accountability, and continuously identifying opportunities to streamline operations and improve customer experience.

DUTIES AND RESPONSIBILITIES
Operational Leadership & Process Optimization
•    Oversee the day-to-day operations of the Sales Operations team to ensure resources are used effectively and in alignment with BDA policies and procedures.
•    Analyze key performance indicators (KPIs) and operational trends to make data-driven decisions that support business objectives.
•    Implement and refine processes that enhance efficiency, accuracy, and team productivity.
•    Collaborate with cross-functional teams to drive alignment between Sales Operations, Sales, and other business units.
•    Act as a primary problem solver, identifying operational bottlenecks and implementing solutions that improve workflow and output.

Team Development & Performance Management
•    Set clear performance expectations and hold team members accountable for delivering results.
•    Provide continuous coaching, mentorship, and career development opportunities to strengthen the team’s skill set.
•    Conduct performance reviews, establish goals, and drive engagement to ensure the team is motivated and high-performing.
•    Address workload challenges, interpersonal conflicts, and performance issues proactively, fostering a culture of open communication and accountability.
•    Develop future leaders within the team by instilling a growth mindset and encouraging professional development.

Collaboration & Strategic Execution
•    Partner closely with Sales Leaders to align Sales Operations strategies with overall business goals.
•    Lead the execution of Wildly Important Goals (WIGs) and key company initiatives, ensuring timely and effective implementation.
•    Build strong relationships with Account Managers and Sales Directors, acting as a trusted partner in delivering operational excellence.
•    Serve as the escalation point for complex order processes, cross-functional coordination, and customer resolution.
•    Maintain a pulse on industry trends, emerging technologies, and best practices to continuously elevate the Sales Operations function.

JOB SKILLS AND TRAITS
Required Skills & Attributes
•    Growth Mindset: Actively seeks opportunities for professional development, embraces challenges, and takes initiative to improve processes and outcomes.
•    Solution-Oriented: Proactively addresses issues with a problem-solving mindset, assuming positive intent and driving constructive resolutions.
•    Professional Maturity: Demonstrates transparency, respect, and accountability in all interactions while maintaining a high standard of professionalism.
•    Adaptability to Change: Thrives in fast-paced environments, remains flexible, and adjusts quickly to evolving priorities and business needs.
•    Strong Leadership & People Management: Ability to develop, mentor, and motivate a high-performing team while holding individuals accountable for their contributions.
•    Time Management & Prioritization: Effectively manages multiple projects and competing priorities without compromising quality or deadlines.
•    Attention to Detail & Quality of Work: Ensures accuracy and precision in processes, reports, and customer interactions.
•    Customer-Centric Approach: Prioritizes internal and external customer needs by delivering timely and effective solutions.
•    Technical Proficiency: Strong expertise in Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams), Tableau, and other industry-standard tools.
•    Sales Orientation: Understands sales processes, demonstrates negotiation skills, and contributes to driving revenue and operational efficiency.

Experience Requirements
•    5+ years of experience managing a team of 10 or more employees.
•    5+ years of experience in Sales Operations, Sales, or Customer Service Management.
•    Proven track record of driving operational improvements, leading process optimizations, and executing strategic initiatives.
•    Experience utilizing data analytics and reporting tools to support business decisions and drive efficiency.
•    University degree preferred but not required.