Retail Lead Associate

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Pay: $20/hr 
Schedule: Tuesday through Thursday, 9:00 AM – 5:00 PM

Working hours: 24-26 hours per week

Location:  Campus Martius area, Downtown Detroit

QUALIFICATIONS

Education: High school diploma or equivalent

Experience: Previous retail experience, preferably in a supervisory role

Skills: Strong communication and interpersonal skills; leadership qualities with the ability to motivate a team.

JOB SKILLS & TRAITS

• Customer Service: Greet customers, assess their needs, and provide assistance in product selection.
• Sales Support: Promote and sell products, meeting or exceeding sales targets.
• Product Knowledge: Stay informed about product features, promotions, and inventory.
• Visual Merchandising: Help maintain an organized and visually appealing store layout.
• Transactions: Process transactions accurately using point-of-sale systems.
• Inventory Management: Assist with restocking shelves, organizing merchandise, and managing inventory levels
• Problem Solving: Strong problem-solving skills and attention to detail.
• Team Collaboration: Work closely with team members to achieve store goals

Duties & Responsibilities

• Open and close the store according to company policies, ensuring security measures are followed.
• Assist in training, scheduling, and supervising staff to maintain a productive work environment.
• Generate daily and weekly sales reports, noting any discrepancies or issues
• Retail and customer-interface experience is key
• Point-of-Sale equipment experience, including handling returns/exchanges
• Help with inventory counts, restocking shelves, and managing product displays.
• Drive sales through effective merchandising and maintaining a welcoming store environment.
• Provide exceptional customer service by assisting customers, answering questions, and resolving issues.
• Cash management and balancing a register
• Cheerful, courteous, helpful attitude with all customers, every time
• Excellent communication and out of the box problem solving skills
• Effective listening and questioning skills in helping customers shop
• Ability to learn and convey product features/pricing for a wide variety of items
• Understanding customers’ immediate need and matching product to those needs
• Work within the culture and ruleset of the client’s campus
• Understand client’s brand guidelines and marketing initiatives. Keep internal teams updated with any new initiatives
• Can operate and transact quickly and accurately especially during peak hours
• Work closely with customers to develop relationships, understand their overall needs and solve issues
• Develop strategies designed to enhance the shopping experience
• Seek to streamline the transaction and shopping process for ease and customer satisfaction
• Occasional event support at client site and annual inventory, which can be outside of normal working hours
• Restocking, re-folding and organization of the storage room and sales floor
• Communicate inventory status and stock need to Store Manager
• Lifting and moving boxes up to 35 pounds on occasion
• Proficiency in standard Microsoft Office applications: Excel, Word, PowerPoint, as well as email, etc.
• Maintains and always conducts themselves in a professional manner

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